Search Results - "Customer feedback"

Follow Your Heart or Listen to Users? The Case of Mobile App Design.

Authors: Karanam, Subrahmanyam Aditya Agarwal, Ashish Barua, Anitesh

Source: Information Systems Research (INFORMS). Sep2025, Vol. 36 Issue 3, p1846-1870. 25p.

AI-Powered Mobile Feedback Systems for Real-Time Service Quality Improvement in Hotels.

Authors: Kumar, Anuj Jain, Neetu H. M., Amila Ishanthi

Source: International Journal of Interactive Mobile Technologies. 2026, Vol. 20 Issue 7, p111-122. 12p.

Subjects: Sentiment analysis, Customer feedback, Hotel management, Quality of service, Decision support systems, Customer service management

COMPANIES ARE INUNDATING CUSTOMERS WITH SURVEYS—AND GETTING WORSE RESULTS.

Authors: WAHBA, PHIL (AUTHOR)

Source: Fortune. Feb/Mar2026, Vol. 193 Issue 1, p18-19. 2p. 1 Cartoon or Caricature.

From Tourist Complaint Constraints to TCC 2.0: Reframing Tourist Complaint Behavior in AI-Mediated Service Recovery.

Authors: Ekiz, Erdogan Andrlić, Berislav Hussain, Kashif

Source: Tourism & Hospitality (2673-5768). May2026, Vol. 7 Issue 5, p144. 23p.

Call Me Maybe: Does Customer Feedback Seeking Impact Nonsolicited Customers?

Authors: Kaul, Rupali Anderson, Stephen J. Chintagunta, Pradeep K. et al.

Source: Marketing Science (INFORMS). Jan/Feb2025, Vol. 44 Issue 1, p129-154. 26p.

Integrating User Feedback into Air Purifier Innovation: The FKANO-DEMATEL-VIKOR Decision Framework.

Authors: Min, Qu Zhao-Xian, Ren Can, Wu et al.

Source: Engineering Management Journal. 2026, Vol. 38 Issue 1, p81-98. 18p.

Brand meaning co-creation based on online consumption review: Discourse style, meaning endowing level and antecedent factors.

Source: Nankai Business Review. 2026, Issue 3, p1-17. 17p.

Sonos Plans Changes to Its App — The Right Way This Time.

Authors: Welch, Chris (AUTHOR)

Source: Bloomberg.com. 2/24/2026, pN.PAG-N.PAG. 1p.

Lululemon Pauses Sales of Leggings Amid See-Through Complaints.

Authors: Meier, Lily (AUTHOR)

Source: Bloomberg.com. 1/20/2026, pN.PAG-N.PAG. 1p.

Lululemon Pauses Online Sales of New Collection After Complaints.

Authors: Meier, Lily (AUTHOR)

Source: Bloomberg.com. 1/20/2026, pN.PAG-N.PAG. 1p.

WHAT CUSTOMERS VALUE.

Authors: Irwin, Dave

Source: Velocity. Winter2026, Vol. 28 Issue 1, p39-47. 9p.

"A Study On Customer Feedback Towards Ibaco With Reference To Hatsun Agro Products Limited In Thoothukudi City".

Authors: Paulraj, N. Jeyarani, S.

Source: Advances in Consumer Research. Dec2025, Vol. 2 Issue 6, p1073-1077. 5p.

Integrating End-User Feedback to Inform Development of a New Urban Rain Rate Dashboard Product.

Authors: Semmens, Kathryn Carr, Rachel Hogan Montz, Burrell et al.

Source: Bulletin of the American Meteorological Society. Mar2026, Vol. 107 Issue 3, p1-17. 17p.

Survey overload: Companies are inundating customers with endless surveys—and getting worse insights.

Authors: Wahba, Phil (AUTHOR)

Source: Fortune.com. 12/29/2025, pN.PAG-N.PAG. 1p.

Can this 36-year-old former investment banker save Red Lobster? Inside Damola Adamolekun's plan for the greatest comeback story in dining.

Authors: Umoh, Ruth (AUTHOR)

Source: Fortune.com. 10/9/2025, pN.PAG-N.PAG. 1p.

Sometimes Car Tech Goes Too Far. Automakers Are Admitting It.

Authors: Elliott, Hannah (AUTHOR)

Source: Bloomberg.com. 10/2/2025, pN.PAG-N.PAG. 1p.

ÜRETKEN YAPAY ZEKÂ MODELLERİNİN TEKNİK ÖZELLİKLERİ VE KULLANICI GERİ BİLDİRİMLERİNİN ANALİZİ: CHATGPT ÖRNEĞİ.

Alternate Title: TECHNICAL FEATURES OF GENERATIVE AI MODELS AND ANALYSIS OF USER FEEDBACK: THE CASE OF CHATGPT.

Authors: METİN, Serkan¹ serkan.metin@ozal.edu.tr

Source: Inönü University International Journal of Social Sciences / İnönü Üniversitesi Uluslararası Sosyal Bilimler Dergisi (INIJOSS). Winter2025, Vol. 14 Issue 2, p744-770. 27p.

Supplementing Tap Water Quality Monitoring Through Customer Feedback: A GIS-Centered Approach.

Authors: Dakša, Gints Kokina, Kristīna

Source: Water (20734441). Nov2025, Vol. 17 Issue 21, p3103. 18p.

ÇEVRİMİÇİ MİSAFİR YORUMLARI VE İŞ İLANLARININ KARŞILAŞTIRILMASI YÖNTEMİ İLE İŞGÖREN YETKİNLİKLERİNİN BELİRLENMESİ.

Alternate Title: Determining Employee Competencies by Comparing Online Guest Comments and Job Postings.

Authors: HATİPOGLU, Burcin¹ b.hatipoglu@unsw.edu.au

Source: Ekev Academic Review / Ekev Akademi Dergisi. 2025, Vol. 29 Issue 104, p91-110. 20p.

Customer service excellence in banking: a learning framework integrating 3Cs and digital feedback.

Authors: Bolar, Kartikeya K.V., Arunima Nambiar, Bindu

Source: Learning Organization. 2026, Vol. 33 Issue 3, p470-485. 16p.