Search Results - "Service design"

3D Printer Rentals: Technical Service Design and Pricing for Customers of Varying Expertise.

Authors: Zhang, Yue Tomlin, Brian

Source: Manufacturing & Service Operations Management (M&SOM) (INFORMS). Jul/Aug2026, Vol. 28 Issue 4, p1154-1171. 18p.

Introduction to the Service Science Special Issue on the Impact of AI on Service Design and Delivery.

Authors: Cohen, Maxime C. Dai, Tinglong Li, Beibei

Source: Service Science (INFORMS). Sep2026, Vol. 18 Issue 3, p155-156. 2p.

Designing for memorable experiences in cultural tourism: a process model from managerial perspectives.

Authors: Arcila Perdomo, Diana C. Ponsignon, Frédéric Passebois-Ducros, Juliette

Source: Journal of Marketing Management. Oct2026, Vol. 42 Issue 13/14, p1722-1762. 41p.

Service Design for Humanitarian Value.

Authors: Rhoads, Meredith A. Bennett, Aronté Marie Azzari, Courtney Nations et al.

Source: Journal of Service Research. Aug2026, Vol. 29 Issue 3, p502-519. 18p.

Investigating Human Centered Governance in Contemporary Public Organizations.

Authors: Susanto, Happy Risal, Semuel Sayekti, Lulu Anastesi et al.

Source: Asian Journal of Applied Business & Management. Aug2026, Vol. 5 Issue 3, p719-732. 14p.

Examining AI-Mobile payment applications through ISSM and perceived value theories: The role of alternative attractive service design options.

Authors: Doszhan, Raigul Glavee-Geo, Richard Sabidullina, Ademi et al.

Source: European Research on Management & Business Economics. May-Aug2026, Vol. 32 Issue 2, p1-16. 16p.

Immersive Experience: Aligning Service Design and Psychological Engagement.

Authors: Schmitt, Bernd Hao, Shuyi

Source: Journal of Service Research. May2026, Vol. 29 Issue 2, p171-188. 18p.

The Operational Data Analytics (ODA) for Service Speed Design.

Authors: Feng, Qi Jiang, Zhibin Liu, Jue et al.

Source: Management Science (INFORMS). Mar2025, Vol. 71 Issue 3, p2467-2486. 20p.

Rethinking Service Design in an Era of Fiscal Constraint.

Authors: LIGHT, QUISHA

Source: Public Management (00333611). May2026, Vol. 108 Issue 5, p32-35. 4p.

Prescriptive Analytics for Demand Surge on Home Delivery Services.

Authors: Du, Yu Xie, Weihong Wang, Zelang et al.

Source: Mathematics (2227-7390). Jul2026, Vol. 14 Issue 13, p2369. 17p.

Guided Forest Bathing as a Wellness Resort Experience: Immediate Outcomes, Guest Heterogeneity, and Implications for Service Design.

Authors: Racz, Aleksandar Armano, Ljerka

Source: Tourism & Hospitality (2673-5768). Jul2026, Vol. 7 Issue 7, p212. 20p.

Nature-Based Wellness Micro-Interventions as Experience-Based Service Innovation in Coastal Resorts: A Modified SERVPERF Study of Quality, Satisfaction, Added Value and Recommendation Intention.

Authors: Racz, Aleksandar Armano, Ljerka

Source: Tourism & Hospitality (2673-5768). Jul2026, Vol. 7 Issue 7, p211. 19p.

Character Analysis and Service Strategy for Sleeper Bus Consumers on the Malang – Jakarta Route Based on User Perspective.

Authors: Oktantiyo, Abiyyu Rahmad Tjendani, Hanie Teki Sajiyo

Source: Eduvest: Journal Of Universal Studies. May2026, Vol. 6 Issue 5, p5368-5373. 6p.

AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters.

Authors: Mortati, Marzia Viana Mundstock Freitas, Giovanna

Source: Journal of Service Research. Feb2026, Vol. 29 Issue 1, p81-96. 16p.

A Framework of Foreseen and Unforeseen Harms in Transformative Service Systems.

Authors: Polonsky, Michael J. Weber, Virginia Ozanne, Lucie et al.

Source: Journal of Service Research. Feb2026, Vol. 29 Issue 1, p3-21. 19p.

Service Speed Innovation and Customer Satisfaction in a Rural Quick-Service Restaurant: An Empirical Study.

Authors: A. P., Karthik Kumaran Haorei, Well

Source: IUP Journal of Operations Management. Apr-Jun2026, Vol. 25 Issue 2, p5-27. 23p.

Beyond writing machines: A Kano model analysis of researchers' hierarchical needs for AIGC services across the research lifecycle.

Authors: Kong, Yong Dong, Tongqiang Chen, Ronglong et al.

Source: PLoS ONE. 3/12/2026, Vol. 21 Issue 3, p1-21. 21p.

'The System Can't Cope': The Service System Response to Alcohol and Other Drug‐Facilitated Sexual Violence.

Authors: Ison, Jessica Theobald, Jacqui Forsdike, Kirsty et al.

Source: Australian Journal of Social Issues (John Wiley & Sons, Inc. ). Mar2026, Vol. 61 Issue 1, p51-61. 11p.

Developing Innovations to Enable Care-Experienced Parents' Successing: A Narrative Review.

Authors: Lynch, Amy Oswick, Rosie Currie, Graeme

Source: Youth (2673-995X). Mar2026, Vol. 6 Issue 1, p4. 21p.

Innovative Trends in Restaurant Service and Food Production.

Authors: Maikova, Svitlana V.¹

Source: European Scientific e-Journal. Mar2026, Issue 41, p308-324. 17p.