Search Results - "Service industries workers"

THE SOLUTION TO SERVICE-WORKER CHURN.

Authors: Gallino, Santiago Apaolaza, Borja

Source: Harvard Business Review. Mar/Apr2026, Vol. 104 Issue 2, p106-113. 8p. 3 Cartoon or Caricatures.

The impact of negative workplace gossip on frontline employees' proactive service performance.

Authors: Song, Pushen Zhou, Xingrui He, Yunyi et al.

Source: Social Behavior & Personality: an international journal. May2026, Vol. 54 Issue 5, p1-14. 14p.

Subjects: Job performance, Trust, Service industries workers, Personality, Rumination (Cognition)

Emotional Energy: When Customer Interactions Energize Service Employees.

Authors: Cayla, Julien Auriacombe, Brigitte

Source: Journal of Marketing. Jan2025, Vol. 89 Issue 1, p1-18. 18p.

THE PROTECTION ILLUSION: SEXUAL HARASSMENT POLICIES AND LOW-WAGE WORKERS.

Authors: CRUZ, SHERLEY¹

Source: Denver Law Review. 2025, Vol. 103 Issue 1, p149-202. 54p.

The Hidden Costs of Pro-Customer Rule Breaking: How It Fuels Employee Expediency.

Authors: Li, Yan Yu, Jibin Armstrong, Steven J.

Source: Cornell Hospitality Quarterly. May2026, Vol. 67 Issue 2, p187-200. 14p.

The Role of Human Resource Information Systems (HRIS) in Decision-Making Effectiveness and Organizational Efficiency: Perceptual Analysis on Service Sector Employees.

Authors: Chowdhury, Md. Abdul Muhith Ahmed, Riju

Source: Journal of Research, Innovation & Technologies (JoRIT). 2025, Vol. 4 Issue 3, p309-321. 13p.

مدل تحلیل مسیر رابطه بین مخاطرات فیزیکی محیطی و روانی اجتماعی با سلامت عمومی در شاغلین صنوف خدماتی شهر بجنورد.

Alternate Title: Path Analysis Associations between Physical, Environmental, and Psychosocial-Social Hazards with General Health in Service Sector Workers in Bojnourd City.

Authors: علی یار محمدی وحید قوامی سيف الله غريب et al.

Source: Iranian Journal of Health Education & Health Promotion. Summer2025, Vol. 13 Issue 3, p77-100. 24p.

Does technological tools make dirty-work engagement easier? When occupational stigma leads to increased emotional exhaustion and avoidant behaviors at work.

Authors: Guanglei, Zhang Huaying, Wang Mingze, Li et al.

Source: Annals of Operations Research; Apr2026, Vol. 359 Issue 1, p189-206, 18p

The impact of AI on service employees: a systematic review.

Alternate Title: 人工智能对服务业员工的影响：系统性综述

Authors: Cui, Su Mao, Yina

Source: Service Industries Journal. Jan2026, p1-34. 34p. 3 Illustrations.

Authors: Whiting, Anita Osmonbekov, Talai Nakos, George

Source: Services Marketing Quarterly. Apr-Jun2026, Vol. 47 Issue 2, p139-178. 40p.

Subject Terms: *Quality of service, *Service industries workers, *Job performance, Emotions, Emotion regulation, Affect (Psychology)

THE INFLUENCE OF CUSTOMER INCIVILITY ON HOTEL FRONTLINE EMPLOYEES' RESPONSES AND SERVICE SABOTAGE: DOES CO-WORKER SUPPORT MATTER?

Authors: AGINA, Mohamed Fathy FARRAG, Dalia Abdelrahman JABER, Humoud Mohamed et al.

Source: GeoJournal of Tourism & Geosites. 2025, Vol. 58 Issue 1, p89-104. 16p.

Becoming robot: Wasting time and other strategies to survive in digital capitalism.

Authors: Zierott, Lea¹ lea.zierott@lcss.uni-hannover.de

Source: Ephemera: Theory & Politics in Organization. Nov2024, Vol. 24 Issue 3, p167-180. 14p.

ASSESSING THE IMPACT OF E-TRAINING AND DEVELOPMENT ON EMPLOYEES' IN-ROLE PERFORMANCE: A STUDY OF SERVICE SECTOR ORGANISATIONS IN THE UAE.

Authors: Bangur, Ruchi Maheshwari Faiz, Mohammad Abu

Source: Journal of Strategic Human Resource Management. 2024, Vol. 13 Issue 3, p22-34. 13p.

The Influence of Leadership Style and Motivation on Employee Performance (A Study at the Bandung City Trade and Industry Service).

Authors: Rahayu, Nita Ganiatika Ridwan, S. Priatna, Deden Komar

Source: Greenation International Journal of Tourism & Management (GIJTM). Sep-Nov2024, Vol. 2 Issue 3, p224-232. 9p.

Skill-Biased Technical Change, Again? Online Gig Platforms and Local Employment.

Authors: Guo, Xue Cheng, Zhi Pavlou, Paul A.

Source: Information Systems Research (INFORMS). Sep2025, Vol. 36 Issue 3, p1354-1374. 21p.

Gender, Race and Sectoral Inequality in Megacities: Case Study of Banking and Financial Services Industry.

Authors: Ray, Achintya¹ aray4@tnstate.edu

Source: Business Ethics & Leadership (BEL). 2024, Vol. 8 Issue 2, p219-229. 11p.

Authors: Hwang, Jinsoo Choe, Ja Young Joo, Kyu-Hyeon et al.

Source: Technology Analysis & Strategic Management. Dec2025, Vol. 37 Issue 12, p3451-3465. 15p.

Subject Terms: *Brand loyalty, *Quality of service, *Restaurants, *Customer services, *Branding (Marketing), *Service industries workers, *Data analysis, Social interaction

BEAUTY ENTREPRENEURSHIP PROVIDES TECHNICAL CAPABILITIES AND IMPACT ON WILLINGNESS TO START A BUSINESS.

Authors: SE-EUN, Kim SU-YEON, Oh

Source: Journal of Organizational Behavior Research. 2024, Vol. 9 Issue 1, p126-139. 14p.

MOTIVATING FOR INNOVATING: EXAMINING THE RELATIONSHIP BETWEEN REGULATORY FOCUS AND WORKPLACE INNOVATION.

Authors: ALESSA, HANAN S. DURUGBO, CHRISTOPHER M.

Source: International Journal of Innovation Management. Jan/Feb2024, Vol. 28 Issue 1/2, p1-28. 28p.

Front-line employees' perceived COVID-19 event strength and emotional labor in the service industry: A moderated mediation model.

Authors: Du, Jianghong Wang, Zhenyuan Xie, Yunhui

Source: Journal of General Psychology. Jan-Mar2024, Vol. 151 Issue 1, p34-53. 20p.

Subjects: Emotional labor, COVID-19, Service industries workers, Job security, COVID-19 pandemic, Mediation