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Customer-Centric Decision-Making with XAI and Counterfactual Explanations for Churn Mitigation.

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Bibliographic Details
Title: Customer-Centric Decision-Making with XAI and Counterfactual Explanations for Churn Mitigation.
Authors: Oprea, Simona-Vasilica1, simona.oprea@csie.ase.ro, Bâra, Adela1
Source: Journal of Theoretical & Applied Electronic Commerce Research; Jun2025, Vol. 20 Issue 2, p129, 25p
Database: Applied Science & Technology Source
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PubType: Academic Journal
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        Value: 10.3390/jtaer20020129
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      – Code: eng
        Text: English
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        PageCount: 25
        StartPage: 129
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      – TitleFull: Customer-Centric Decision-Making with XAI and Counterfactual Explanations for Churn Mitigation.
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              Text: Jun2025
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              Y: 2025
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