Customer-Centric Decision-Making with XAI and Counterfactual Explanations for Churn Mitigation.
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| Title: | Customer-Centric Decision-Making with XAI and Counterfactual Explanations for Churn Mitigation. |
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| Authors: | Oprea, Simona-Vasilica1, simona.oprea@csie.ase.ro, Bâra, Adela1 |
| Source: | Journal of Theoretical & Applied Electronic Commerce Research; Jun2025, Vol. 20 Issue 2, p129, 25p |
| Database: | Applied Science & Technology Source |
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