APA (7th ed.) Citation

Zhang, J., Long, D. Z., Wang, R., & Xie, C. (2021). Impact of Penalty Cost on Customers' Booking Decisions. Production & Operations Management, 30(6), 1603. https://doi.org/10.1111/poms.13297

Chicago Style (17th ed.) Citation

Zhang, Jianghua, Daniel Zhuoyu Long, Rowan Wang, and Chi Xie. "Impact of Penalty Cost on Customers' Booking Decisions." Production & Operations Management 30, no. 6 (2021): 1603. https://doi.org/10.1111/poms.13297.

MLA (9th ed.) Citation

Zhang, Jianghua, et al. "Impact of Penalty Cost on Customers' Booking Decisions." Production & Operations Management, vol. 30, no. 6, 2021, p. 1603, https://doi.org/10.1111/poms.13297.