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Impact of Penalty Cost on Customers' Booking Decisions.

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Bibliographic Details
Title: Impact of Penalty Cost on Customers' Booking Decisions.
Authors: Zhang, Jianghua1 (AUTHOR), Long, Daniel Zhuoyu2 (AUTHOR), Wang, Rowan3 (AUTHOR) rowanwang@smu.edu.sg, Xie, Chi2 (AUTHOR) cxie@se.cuhk.edu.hk
Source: Production & Operations Management. Jun2021, Vol. 30 Issue 6, p1603-1614. 12p.
Database: Business Source Ultimate
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ISSN:10591478
DOI:10.1111/poms.13297