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Impact of Penalty Cost on Customers' Booking Decisions.

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Title: Impact of Penalty Cost on Customers' Booking Decisions.
Authors: Zhang, Jianghua1 (AUTHOR), Long, Daniel Zhuoyu2 (AUTHOR), Wang, Rowan3 (AUTHOR) rowanwang@smu.edu.sg, Xie, Chi2 (AUTHOR) cxie@se.cuhk.edu.hk
Source: Production & Operations Management. Jun2021, Vol. 30 Issue 6, p1603-1614. 12p.
Database: Business Source Ultimate
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An: 151568698
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  Data: Impact of Penalty Cost on Customers' Booking Decisions.
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RecordInfo BibRecord:
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    Identifiers:
      – Type: doi
        Value: 10.1111/poms.13297
    Languages:
      – Code: eng
        Text: English
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        PageCount: 12
        StartPage: 1603
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      – TitleFull: Impact of Penalty Cost on Customers' Booking Decisions.
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            NameFull: Zhang, Jianghua
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            NameFull: Long, Daniel Zhuoyu
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            NameFull: Wang, Rowan
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            NameFull: Xie, Chi
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              M: 06
              Text: Jun2021
              Type: published
              Y: 2021
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              Value: 30
            – Type: issue
              Value: 6
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            – TitleFull: Production & Operations Management
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