Digital Customer Experience Mapping in Russian Premium Banking. - Timokhina, Galina; Prokopova, Lyubov; Gribanov, Yuri; Zaitsev, Stanislav; Ivashkova, Natalia; Sidorchuk, Roman; Skorobogatykh, Irina; Shishkin, Anatoly; Musatova, Zhanna (Economies, 2021)