Exploring Configurations of Knowledge Management Strategy in Information and Communication Technology Firms: A Qualitative Comparative Approach.
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| Title: | Exploring Configurations of Knowledge Management Strategy in Information and Communication Technology Firms: A Qualitative Comparative Approach. |
|---|---|
| Authors: | Hartono, Budi1 (AUTHOR) boed@gadjahmada.edu, Daulay, Yulisyah P.1 (AUTHOR), Arini, Hilya M.1 (AUTHOR) |
| Source: | Engineering Management Journal. 2022, Vol. 34 Issue 1, p2-23. 22p. |
| Subjects: | Comparative method, Knowledge management, Information & communication technologies, Configuration management, Information resources management, Engineering services, Internet content management systems |
| Geographic Terms: | Indonesia |
| Abstract: | Project-based organizations (PBOs) in the information and communication technology (ICT) industry have experienced increasing competition. Engineering projects are conducted by firms to deliver customized products and services to clients. Effective knowledge management (KM) in the engineering project context is important for the sustainable growth of companies. At a practical level, engineering managers recognize two types of KM strategy, namely, personalization (person-to-person) and codification (person-to-system). A continuous debate, however, exists between dominant and balanced approaches of this strategy. This exploratory study extends the existing literature by incorporating multiple predictors of KM strategy (i.e., "personalization" and "codification"), two attributes of project complexity ("uncertainty in goals" and "structural complexity"), and an environmental context of "business strategy." For the conceptual part, a mix–contingent configurational perspective was applied to represent the causal complexity among multiple predictors and its associated outcome. An empirical study was performed by inviting PBO/ICT companies in Indonesia. Out of the total 440 firms, 87 provided useful cases, accounting for a 20% response rate. Crisp-set qualitative comparative analysis was conducted to identify multiple case configurations. This study offers new, more comprehensive insights for engineering managers of successful and less successful ICT firms when implementing knowledge strategy in a highly nuanced manner. This study also identifies multiple successful configurations of knowledge strategy, project complexity, and business strategy. [ABSTRACT FROM AUTHOR] |
| Copyright of Engineering Management Journal is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Engineering Source |
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| Header | DbId: egs DbLabel: Engineering Source An: 156524256 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Exploring Configurations of Knowledge Management Strategy in Information and Communication Technology Firms: A Qualitative Comparative Approach. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Hartono%2C+Budi%22">Hartono, Budi</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> boed@gadjahmada.edu</i><br /><searchLink fieldCode="AR" term="%22Daulay%2C+Yulisyah+P%2E%22">Daulay, Yulisyah P.</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Arini%2C+Hilya+M%2E%22">Arini, Hilya M.</searchLink><relatesTo>1</relatesTo> (AUTHOR) – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Engineering+Management+Journal%22">Engineering Management Journal</searchLink>. 2022, Vol. 34 Issue 1, p2-23. 22p. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22Comparative+method%22">Comparative method</searchLink><br /><searchLink fieldCode="DE" term="%22Knowledge+management%22">Knowledge management</searchLink><br /><searchLink fieldCode="DE" term="%22Information+%26+communication+technologies%22">Information & communication technologies</searchLink><br /><searchLink fieldCode="DE" term="%22Configuration+management%22">Configuration management</searchLink><br /><searchLink fieldCode="DE" term="%22Information+resources+management%22">Information resources management</searchLink><br /><searchLink fieldCode="DE" term="%22Engineering+services%22">Engineering services</searchLink><br /><searchLink fieldCode="DE" term="%22Internet+content+management+systems%22">Internet content management systems</searchLink> – Name: SubjectGeographic Label: Geographic Terms Group: Su Data: <searchLink fieldCode="DE" term="%22Indonesia%22">Indonesia</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: Project-based organizations (PBOs) in the information and communication technology (ICT) industry have experienced increasing competition. Engineering projects are conducted by firms to deliver customized products and services to clients. Effective knowledge management (KM) in the engineering project context is important for the sustainable growth of companies. At a practical level, engineering managers recognize two types of KM strategy, namely, personalization (person-to-person) and codification (person-to-system). A continuous debate, however, exists between dominant and balanced approaches of this strategy. This exploratory study extends the existing literature by incorporating multiple predictors of KM strategy (i.e., "personalization" and "codification"), two attributes of project complexity ("uncertainty in goals" and "structural complexity"), and an environmental context of "business strategy." For the conceptual part, a mix–contingent configurational perspective was applied to represent the causal complexity among multiple predictors and its associated outcome. An empirical study was performed by inviting PBO/ICT companies in Indonesia. Out of the total 440 firms, 87 provided useful cases, accounting for a 20% response rate. Crisp-set qualitative comparative analysis was conducted to identify multiple case configurations. This study offers new, more comprehensive insights for engineering managers of successful and less successful ICT firms when implementing knowledge strategy in a highly nuanced manner. This study also identifies multiple successful configurations of knowledge strategy, project complexity, and business strategy. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Engineering Management Journal is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1080/10429247.2020.1834310 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 22 StartPage: 2 Subjects: – SubjectFull: Comparative method Type: general – SubjectFull: Knowledge management Type: general – SubjectFull: Information & communication technologies Type: general – SubjectFull: Configuration management Type: general – SubjectFull: Information resources management Type: general – SubjectFull: Engineering services Type: general – SubjectFull: Internet content management systems Type: general – SubjectFull: Indonesia Type: general Titles: – TitleFull: Exploring Configurations of Knowledge Management Strategy in Information and Communication Technology Firms: A Qualitative Comparative Approach. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Hartono, Budi – PersonEntity: Name: NameFull: Daulay, Yulisyah P. – PersonEntity: Name: NameFull: Arini, Hilya M. IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 01 Text: 2022 Type: published Y: 2022 Identifiers: – Type: issn-print Value: 10429247 Numbering: – Type: volume Value: 34 – Type: issue Value: 1 Titles: – TitleFull: Engineering Management Journal Type: main |
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