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Product returns management: a comprehensive review and future research agenda.

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Title: Product returns management: a comprehensive review and future research agenda.
Authors: Ambilkar, Priya1 (AUTHOR) Priya.Ambilkar.2017@nitie.ac.in, Dohale, Vishwas1 (AUTHOR) Vishwas.Dohale.2017@nitie.ac.in, Gunasekaran, Angappa2 (AUTHOR) agunasekaran@csub.edu, Bilolikar, Vijay3 (AUTHOR) vijaybilolikar@gmail.com
Source: International Journal of Production Research. Jun2022, Vol. 60 Issue 12, p3920-3944. 25p. 5 Diagrams, 6 Charts, 5 Graphs, 1 Map.
Subjects: Product returns, Product management, Consumer behavior, Product recovery
Abstract: Product return is a critical issue due to the uncertainty associated with the price, demand, and quality of the product. Thus, businesses must improve their information transparency to administer the product return behaviour of the end-user. Different studies so far have contributed to developing solutions to manage product return issues. This paper provides a comprehensive review of the literature on the product returns management domain to provide the scientific landscape map of existing studies for exploring the state of the current body of knowledge. A systematic literature review of existing literature, quantitative bibliometric analysis, and in-depth content analysis are conducted to accomplish the purpose. A total of 518 published articles from January 1986 to November 2020 are selected, reviewed, classified, and analysed in this study. We classified papers into six identified PRM categories, namely product recovery, forecasting product returns, consumer behaviour, return policy, uncertainty, and technology. Finally, we blended the state-of-the-art research and outlined the future research agenda concerning various themes, methodologies used, and aspects like lean, agility, and disruption in PRM based on research gap analysis. [ABSTRACT FROM AUTHOR]
Copyright of International Journal of Production Research is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
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  Data: Product returns management: a comprehensive review and future research agenda.
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  Data: <searchLink fieldCode="AR" term="%22Ambilkar%2C+Priya%22">Ambilkar, Priya</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> Priya.Ambilkar.2017@nitie.ac.in</i><br /><searchLink fieldCode="AR" term="%22Dohale%2C+Vishwas%22">Dohale, Vishwas</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> Vishwas.Dohale.2017@nitie.ac.in</i><br /><searchLink fieldCode="AR" term="%22Gunasekaran%2C+Angappa%22">Gunasekaran, Angappa</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> agunasekaran@csub.edu</i><br /><searchLink fieldCode="AR" term="%22Bilolikar%2C+Vijay%22">Bilolikar, Vijay</searchLink><relatesTo>3</relatesTo> (AUTHOR)<i> vijaybilolikar@gmail.com</i>
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  Data: <searchLink fieldCode="JN" term="%22International+Journal+of+Production+Research%22">International Journal of Production Research</searchLink>. Jun2022, Vol. 60 Issue 12, p3920-3944. 25p. 5 Diagrams, 6 Charts, 5 Graphs, 1 Map.
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  Data: <searchLink fieldCode="DE" term="%22Product+returns%22">Product returns</searchLink><br /><searchLink fieldCode="DE" term="%22Product+management%22">Product management</searchLink><br /><searchLink fieldCode="DE" term="%22Consumer+behavior%22">Consumer behavior</searchLink><br /><searchLink fieldCode="DE" term="%22Product+recovery%22">Product recovery</searchLink>
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  Label: Abstract
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  Data: Product return is a critical issue due to the uncertainty associated with the price, demand, and quality of the product. Thus, businesses must improve their information transparency to administer the product return behaviour of the end-user. Different studies so far have contributed to developing solutions to manage product return issues. This paper provides a comprehensive review of the literature on the product returns management domain to provide the scientific landscape map of existing studies for exploring the state of the current body of knowledge. A systematic literature review of existing literature, quantitative bibliometric analysis, and in-depth content analysis are conducted to accomplish the purpose. A total of 518 published articles from January 1986 to November 2020 are selected, reviewed, classified, and analysed in this study. We classified papers into six identified PRM categories, namely product recovery, forecasting product returns, consumer behaviour, return policy, uncertainty, and technology. Finally, we blended the state-of-the-art research and outlined the future research agenda concerning various themes, methodologies used, and aspects like lean, agility, and disruption in PRM based on research gap analysis. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
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  Data: <i>Copyright of International Journal of Production Research is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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RecordInfo BibRecord:
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        Value: 10.1080/00207543.2021.1933645
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      – Code: eng
        Text: English
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        PageCount: 25
        StartPage: 3920
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        Type: general
      – SubjectFull: Product management
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      – SubjectFull: Consumer behavior
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            – D: 15
              M: 06
              Text: Jun2022
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              Y: 2022
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