Productivity improvement in manufacturing of furniture using quality function deployment approach.

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Title: Productivity improvement in manufacturing of furniture using quality function deployment approach.
Authors: APTE, Dhananjay1, HATTE, Prafulla2 prhatte@mitaoe.ac.in, PRADHAN, Vishal3
Source: Sigma: Journal of Engineering & Natural Sciences / Mühendislik ve Fen Bilimleri Dergisi. Dec2025, Vol. 43 Issue 6, p1982-1994. 13p.
Subjects: Quality function deployment, Lean management, Process optimization, Labor productivity, Six Sigma, Cost control, Furniture manufacturing, Customer feedback
Abstract: Micro, Small, and Medium Enterprises often face challenges in balancing customer demands, design attributes, production parameters, and productivity. Research has been done on matrix diagrams, correlations, tabularization techniques, and quality deployments, but none of them have linked productivity to design qualities and customer needs. This study aims to evaluate productivity and the related monetary savings by applying a Lean management tool- Quality Function Deployment. Furthermore, strapping focuses on the ‘Voice of the Customer’ of furniture products’ profile. The focal objective has been to identify specific process improvements related to design features and assess the impact of these enhancements on overall productivity. By integrating design quality with operational improvements, the study seeks to demonstrate the savings through increased productivity. During the use of ‘Quality Function Deployment’, non-value-adding elements in the furniture manufacturing process were eliminated. The implementation of Lean Six Sigma methodology further enhanced the overall quality management strategy. Data analysis and subsequent execution led to a substantial 21.16% increase in productivity, translating to annual cost savings of INR 55,200. The significance of design qualities (named as Technical Requirements), was assessed using Quality Function Deployment, providing a foundation for developing an optimized furniture production process. The integrated application of Lean Six Sigma and Quality Function Deployment has demonstrated the potential to reduce processing times, boost productivity, and increase profitability without compromising customer satisfaction. The approach emphasized the importance of collaborative Lean management, maintaining a well-organized workplace, improving process efficiency, and eliminating non-value-adding activities. In essence, this study uniquely contributes to operational optimization by focusing on the relationship between Technical Requirements and the Voice of the Customer in furniture manufacturing processes. This approach can be widely applied to various manufacturing industries. [ABSTRACT FROM AUTHOR]
Copyright of Sigma: Journal of Engineering & Natural Sciences / Mühendislik ve Fen Bilimleri Dergisi is the property of Sigma: Journal of Engineering & Natural Sciences / Mühendislik ve Fen Bilimleri Dergisi and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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  Data: Productivity improvement in manufacturing of furniture using quality function deployment approach.
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  Data: <searchLink fieldCode="DE" term="%22Quality+function+deployment%22">Quality function deployment</searchLink><br /><searchLink fieldCode="DE" term="%22Lean+management%22">Lean management</searchLink><br /><searchLink fieldCode="DE" term="%22Process+optimization%22">Process optimization</searchLink><br /><searchLink fieldCode="DE" term="%22Labor+productivity%22">Labor productivity</searchLink><br /><searchLink fieldCode="DE" term="%22Six+Sigma%22">Six Sigma</searchLink><br /><searchLink fieldCode="DE" term="%22Cost+control%22">Cost control</searchLink><br /><searchLink fieldCode="DE" term="%22Furniture+manufacturing%22">Furniture manufacturing</searchLink><br /><searchLink fieldCode="DE" term="%22Customer+feedback%22">Customer feedback</searchLink>
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  Data: Micro, Small, and Medium Enterprises often face challenges in balancing customer demands, design attributes, production parameters, and productivity. Research has been done on matrix diagrams, correlations, tabularization techniques, and quality deployments, but none of them have linked productivity to design qualities and customer needs. This study aims to evaluate productivity and the related monetary savings by applying a Lean management tool- Quality Function Deployment. Furthermore, strapping focuses on the ‘Voice of the Customer’ of furniture products’ profile. The focal objective has been to identify specific process improvements related to design features and assess the impact of these enhancements on overall productivity. By integrating design quality with operational improvements, the study seeks to demonstrate the savings through increased productivity. During the use of ‘Quality Function Deployment’, non-value-adding elements in the furniture manufacturing process were eliminated. The implementation of Lean Six Sigma methodology further enhanced the overall quality management strategy. Data analysis and subsequent execution led to a substantial 21.16% increase in productivity, translating to annual cost savings of INR 55,200. The significance of design qualities (named as Technical Requirements), was assessed using Quality Function Deployment, providing a foundation for developing an optimized furniture production process. The integrated application of Lean Six Sigma and Quality Function Deployment has demonstrated the potential to reduce processing times, boost productivity, and increase profitability without compromising customer satisfaction. The approach emphasized the importance of collaborative Lean management, maintaining a well-organized workplace, improving process efficiency, and eliminating non-value-adding activities. In essence, this study uniquely contributes to operational optimization by focusing on the relationship between Technical Requirements and the Voice of the Customer in furniture manufacturing processes. This approach can be widely applied to various manufacturing industries. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Sigma: Journal of Engineering & Natural Sciences / Mühendislik ve Fen Bilimleri Dergisi is the property of Sigma: Journal of Engineering & Natural Sciences / Mühendislik ve Fen Bilimleri Dergisi and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.14744/sigma.2025.00139
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 13
        StartPage: 1982
    Subjects:
      – SubjectFull: Quality function deployment
        Type: general
      – SubjectFull: Lean management
        Type: general
      – SubjectFull: Process optimization
        Type: general
      – SubjectFull: Labor productivity
        Type: general
      – SubjectFull: Six Sigma
        Type: general
      – SubjectFull: Cost control
        Type: general
      – SubjectFull: Furniture manufacturing
        Type: general
      – SubjectFull: Customer feedback
        Type: general
    Titles:
      – TitleFull: Productivity improvement in manufacturing of furniture using quality function deployment approach.
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          Name:
            NameFull: APTE, Dhananjay
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            NameFull: HATTE, Prafulla
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            NameFull: PRADHAN, Vishal
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          Dates:
            – D: 01
              M: 12
              Text: Dec2025
              Type: published
              Y: 2025
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            – TitleFull: Sigma: Journal of Engineering & Natural Sciences / Mühendislik ve Fen Bilimleri Dergisi
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