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Learning About Tuition-Free College: Evaluating the Availability and Digital Accessibility of Information on Promise Program Websites.

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Title: Learning About Tuition-Free College: Evaluating the Availability and Digital Accessibility of Information on Promise Program Websites.
Authors: Gándara, Denisa1 denisa.gandara@austin.utexas.edu, Acevedo, Rosa Maria1 rosa.acevedo@austin.utexas.edu, Cervantes, Diana1 dianacervantes@utexas.edu, Quiroz, Marco Antonio2 Mquiroz2@jh.edu, McMullen, Isabel3 imcmullen@wisc.edu, Kumar, Tarini4 tarinikumar00@utexas.edu
Source: Innovative Higher Education. Feb2025, Vol. 50 Issue 1, p155-180. 26p.
Subject Terms: *Tuition-free universities & colleges, Financial aid, Websites, Quantitative research, Public administration
Abstract: Substantial shares of eligible students forgo or lose access to tuition-free college benefits, in part due to limited access to information on eligibility and other requirements. Given students' dependence on the Internet for information on how to pay for college, we examine the availability and digital accessibility of critical program information on websites for the population of statewide tuition-free (Promise) programs (N = 39). To this end, we use an original dataset on Promise program websites and descriptive quantitative analyses. Drawing on the framework of administrative burdens from public administration, this study sheds light on potential informational barriers (learning costs) students may face in accessing Promise programs benefits. Findings indicate that Promise program websites prominently feature the benefits and requirements for initial eligibility. In contrast, certain eligibility criteria, information on deadlines, and renewal requirements are not readily available. We find limited options for students to contact program representatives and large variability across websites, signaling that programs could learn from others to reduce learning costs for students by providing more accessible information on official program websites. [ABSTRACT FROM AUTHOR]
Copyright of Innovative Higher Education is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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  Data: <searchLink fieldCode="JN" term="%22Innovative+Higher+Education%22">Innovative Higher Education</searchLink>. Feb2025, Vol. 50 Issue 1, p155-180. 26p.
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  Data: *<searchLink fieldCode="DE" term="%22Tuition-free+universities+%26+colleges%22">Tuition-free universities & colleges</searchLink><br /><searchLink fieldCode="DE" term="%22Financial+aid%22">Financial aid</searchLink><br /><searchLink fieldCode="DE" term="%22Websites%22">Websites</searchLink><br /><searchLink fieldCode="DE" term="%22Quantitative+research%22">Quantitative research</searchLink><br /><searchLink fieldCode="DE" term="%22Public+administration%22">Public administration</searchLink>
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  Data: Substantial shares of eligible students forgo or lose access to tuition-free college benefits, in part due to limited access to information on eligibility and other requirements. Given students' dependence on the Internet for information on how to pay for college, we examine the availability and digital accessibility of critical program information on websites for the population of statewide tuition-free (Promise) programs (N = 39). To this end, we use an original dataset on Promise program websites and descriptive quantitative analyses. Drawing on the framework of administrative burdens from public administration, this study sheds light on potential informational barriers (learning costs) students may face in accessing Promise programs benefits. Findings indicate that Promise program websites prominently feature the benefits and requirements for initial eligibility. In contrast, certain eligibility criteria, information on deadlines, and renewal requirements are not readily available. We find limited options for students to contact program representatives and large variability across websites, signaling that programs could learn from others to reduce learning costs for students by providing more accessible information on official program websites. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Innovative Higher Education is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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      – SubjectFull: Financial aid
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              Text: Feb2025
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