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Rethinking Writing Support: Student Satisfaction and Writing Development in a Hybrid Model in UAE Higher Education.

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Title: Rethinking Writing Support: Student Satisfaction and Writing Development in a Hybrid Model in UAE Higher Education.
Authors: Proff, Alexandria1 alexandria.proff@aurak.ac.ae, Al-Shidrawi, Shadi1 shadi.shidrawi@aurak.ac.ae, Musalam, Rasha2 700046468@uaeu.ac.ae
Source: Journal of International Students. 2026, Vol. 16 Issue 7, p137-163. 27p.
Subject Terms: *Student satisfaction, *Higher education, *Written communication, *Multilingual education, *Tutors & tutoring, Inferential statistics
Geographic Terms: United Arab Emirates
Abstract: This study examines the effectiveness of a hybrid academic writing center (AWC) at a university in the United Arab Emirates. Using a quantitative, cross-sectional survey design (n=238), the research investigates the relationships between student satisfaction, service usage frequency, and perceived improvement in academic writing. It also compares student perceptions of online versus in-person support. Data were analyzed using ANOVA, paired t tests, and ordinal logistic regression. The findings indicate that sustained engagement (five or more visits) is a significant predictor of higher satisfaction and greater perceived writing improvement, regardless of academic major or year. Students perceived in-person services as significantly more effective than online alternatives, with service modality accounting for a substantial proportion of the variance in perceived effectiveness (η² = .25). These results underscore the need for writing centers to foster continued face-to-face engagement while also enhancing online support to better serve the needs of international and multilingual student populations. [ABSTRACT FROM AUTHOR]
Copyright of Journal of International Students is the property of Journal of International Students and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
FullText Text:
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PubType: Academic Journal
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  Data: Rethinking Writing Support: Student Satisfaction and Writing Development in a Hybrid Model in UAE Higher Education.
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  Data: <searchLink fieldCode="AR" term="%22Proff%2C+Alexandria%22">Proff, Alexandria</searchLink><relatesTo>1</relatesTo><i> alexandria.proff@aurak.ac.ae</i><br /><searchLink fieldCode="AR" term="%22Al-Shidrawi%2C+Shadi%22">Al-Shidrawi, Shadi</searchLink><relatesTo>1</relatesTo><i> shadi.shidrawi@aurak.ac.ae</i><br /><searchLink fieldCode="AR" term="%22Musalam%2C+Rasha%22">Musalam, Rasha</searchLink><relatesTo>2</relatesTo><i> 700046468@uaeu.ac.ae</i>
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+International+Students%22">Journal of International Students</searchLink>. 2026, Vol. 16 Issue 7, p137-163. 27p.
– Name: Subject
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  Data: *<searchLink fieldCode="DE" term="%22Student+satisfaction%22">Student satisfaction</searchLink><br />*<searchLink fieldCode="DE" term="%22Higher+education%22">Higher education</searchLink><br />*<searchLink fieldCode="DE" term="%22Written+communication%22">Written communication</searchLink><br />*<searchLink fieldCode="DE" term="%22Multilingual+education%22">Multilingual education</searchLink><br />*<searchLink fieldCode="DE" term="%22Tutors+%26+tutoring%22">Tutors & tutoring</searchLink><br /><searchLink fieldCode="DE" term="%22Inferential+statistics%22">Inferential statistics</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22United+Arab+Emirates%22">United Arab Emirates</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: This study examines the effectiveness of a hybrid academic writing center (AWC) at a university in the United Arab Emirates. Using a quantitative, cross-sectional survey design (n=238), the research investigates the relationships between student satisfaction, service usage frequency, and perceived improvement in academic writing. It also compares student perceptions of online versus in-person support. Data were analyzed using ANOVA, paired t tests, and ordinal logistic regression. The findings indicate that sustained engagement (five or more visits) is a significant predictor of higher satisfaction and greater perceived writing improvement, regardless of academic major or year. Students perceived in-person services as significantly more effective than online alternatives, with service modality accounting for a substantial proportion of the variance in perceived effectiveness (η² = .25). These results underscore the need for writing centers to foster continued face-to-face engagement while also enhancing online support to better serve the needs of international and multilingual student populations. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Journal of International Students is the property of Journal of International Students and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=192341877
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    Identifiers:
      – Type: doi
        Value: 10.32674/2zsrs434
    Languages:
      – Code: eng
        Text: English
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        PageCount: 27
        StartPage: 137
    Subjects:
      – SubjectFull: Student satisfaction
        Type: general
      – SubjectFull: Higher education
        Type: general
      – SubjectFull: Written communication
        Type: general
      – SubjectFull: Multilingual education
        Type: general
      – SubjectFull: Tutors & tutoring
        Type: general
      – SubjectFull: Inferential statistics
        Type: general
      – SubjectFull: United Arab Emirates
        Type: general
    Titles:
      – TitleFull: Rethinking Writing Support: Student Satisfaction and Writing Development in a Hybrid Model in UAE Higher Education.
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            NameFull: Proff, Alexandria
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            NameFull: Al-Shidrawi, Shadi
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            NameFull: Musalam, Rasha
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            – D: 01
              M: 07
              Text: 2026
              Type: published
              Y: 2026
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