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People Come First: User-Centered Academic Library Service. ACRL Publications in Librarianship No. 53.

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Title: People Come First: User-Centered Academic Library Service. ACRL Publications in Librarianship No. 53.
Language: English
Authors: Montanelli, Dale S., Stenstrom, Patricia F., Association of Coll. and Research Libraries, Chicago, IL.
Availability: Association of College and Research Libraries, 50 East Huron St., Chicago, IL 60622; Tel: 800-545-2433 (Toll Free) ($27 members; $30 non-members).
Peer Reviewed: N
Page Count: 194
Publication Date: 1999
Document Type: Book
Collected Works - General
Descriptors: Academic Libraries, Access to Information, Cataloging, Higher Education, Information Technology, Interlibrary Loans, Library Collection Development, Library Development, Library Funding, Library Services, Library Technical Processes, User Needs (Information), Users (Information)
Geographic Terms: U.S.; Illinois
ISBN: 978-0-8389-7999-0
Abstract: This book, emphasizing service to users, includes 10 chapters by different librarians who have had experience as practitioners. Chapters are: (1) "Avoiding the Seven Deadly Sins, or Technology and the Future of Library Service in Academic Libraries" (Michael Gorman); (2) "The Gateway Library: Rethinking Undergraduate Services" (Lizabeth A. Wilson); (3) "Collection Development in Transition" (Stephen E. Atkins and Patricia F. Stenstrom); (4) "Cataloging: A Case Study of Self-Imposed Obsolescence" (Patricia F. Stenstrom); (5) "Reference: Putting Users First" (John C. Stalker); (6) "Interlibrary Services from Both Sides of the Desk" (Richard M. Dougherty and Juliet Williams); (7) "Value-Added Access Services" (Lynn Wiley and John Harer); (8) "Toward Self-Sufficient Users: Helping Patrons Learn To Use Information Resources Independently" (Stephen J. Smith and Dale S. Montanelli); (9) "Service-Oriented Personnel" (Patricia A. McCandless); and (10) "It's Only Money: Financial Resources in the User Centered Library" (Dale S. Montanelli). All the chapters stress the interdependence of the formerly discrete functional units in meeting user information needs. Contains an index. (AEF)
Journal Code: RIEAUG1999
Entry Date: 1999
Accession Number: ED428771
Database: ERIC
FullText Text:
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  Data: People Come First: User-Centered Academic Library Service. ACRL Publications in Librarianship No. 53.
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  Data: English
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  Data: <searchLink fieldCode="AR" term="%22Montanelli%2C+Dale+S%2E%22">Montanelli, Dale S.</searchLink><br /><searchLink fieldCode="AR" term="%22Stenstrom%2C+Patricia+F%2E%22">Stenstrom, Patricia F.</searchLink><br /><searchLink fieldCode="AR" term="%22Association+of+Coll%2E+and+Research+Libraries%2C+Chicago%2C+IL%2E%22">Association of Coll. and Research Libraries, Chicago, IL.</searchLink>
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  Data: Association of College and Research Libraries, 50 East Huron St., Chicago, IL 60622; Tel: 800-545-2433 (Toll Free) ($27 members; $30 non-members).
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  Data: N
– Name: Pages
  Label: Page Count
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  Data: 194
– Name: DatePubCY
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  Data: 1999
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  Data: Book<br />Collected Works - General
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  Data: <searchLink fieldCode="DE" term="%22Academic+Libraries%22">Academic Libraries</searchLink><br /><searchLink fieldCode="DE" term="%22Access+to+Information%22">Access to Information</searchLink><br /><searchLink fieldCode="DE" term="%22Cataloging%22">Cataloging</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="DE" term="%22Information+Technology%22">Information Technology</searchLink><br /><searchLink fieldCode="DE" term="%22Interlibrary+Loans%22">Interlibrary Loans</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Collection+Development%22">Library Collection Development</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Development%22">Library Development</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Funding%22">Library Funding</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Services%22">Library Services</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Technical+Processes%22">Library Technical Processes</searchLink><br /><searchLink fieldCode="DE" term="%22User+Needs+%28Information%29%22">User Needs (Information)</searchLink><br /><searchLink fieldCode="DE" term="%22Users+%28Information%29%22">Users (Information)</searchLink>
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  Label: Geographic Terms
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  Data: <searchLink fieldCode="DE" term="%22U%2ES%2E%3B+Illinois%22">U.S.; Illinois</searchLink>
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  Data: 978-0-8389-7999-0
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  Data: This book, emphasizing service to users, includes 10 chapters by different librarians who have had experience as practitioners. Chapters are: (1) "Avoiding the Seven Deadly Sins, or Technology and the Future of Library Service in Academic Libraries" (Michael Gorman); (2) "The Gateway Library: Rethinking Undergraduate Services" (Lizabeth A. Wilson); (3) "Collection Development in Transition" (Stephen E. Atkins and Patricia F. Stenstrom); (4) "Cataloging: A Case Study of Self-Imposed Obsolescence" (Patricia F. Stenstrom); (5) "Reference: Putting Users First" (John C. Stalker); (6) "Interlibrary Services from Both Sides of the Desk" (Richard M. Dougherty and Juliet Williams); (7) "Value-Added Access Services" (Lynn Wiley and John Harer); (8) "Toward Self-Sufficient Users: Helping Patrons Learn To Use Information Resources Independently" (Stephen J. Smith and Dale S. Montanelli); (9) "Service-Oriented Personnel" (Patricia A. McCandless); and (10) "It's Only Money: Financial Resources in the User Centered Library" (Dale S. Montanelli). All the chapters stress the interdependence of the formerly discrete functional units in meeting user information needs. Contains an index. (AEF)
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    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 194
    Subjects:
      – SubjectFull: Academic Libraries
        Type: general
      – SubjectFull: Access to Information
        Type: general
      – SubjectFull: Cataloging
        Type: general
      – SubjectFull: Higher Education
        Type: general
      – SubjectFull: Information Technology
        Type: general
      – SubjectFull: Interlibrary Loans
        Type: general
      – SubjectFull: Library Collection Development
        Type: general
      – SubjectFull: Library Development
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      – SubjectFull: Library Funding
        Type: general
      – SubjectFull: Library Services
        Type: general
      – SubjectFull: Library Technical Processes
        Type: general
      – SubjectFull: User Needs (Information)
        Type: general
      – SubjectFull: Users (Information)
        Type: general
      – SubjectFull: U.S.; Illinois
        Type: general
    Titles:
      – TitleFull: People Come First: User-Centered Academic Library Service. ACRL Publications in Librarianship No. 53.
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