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Bridging Divides: Lived Experiences of School Heads in Conflict Management

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Title: Bridging Divides: Lived Experiences of School Heads in Conflict Management
Language: English
Authors: Sheena R. Espeño
Source: Online Submission. 2025M.A. Thesis, University of Cabuyao (Pamantasan ng Cabuyao).
Peer Reviewed: N
Page Count: 190
Publication Date: 2025
Document Type: Dissertations/Theses - Masters Theses
Education Level: Elementary Education
Secondary Education
Elementary Secondary Education
Descriptors: Foreign Countries, Principals, Conflict Resolution, Leadership Styles, Grievance Procedures, Committees, Public Schools, Elementary Schools, Secondary Schools, Stakeholders, Barriers, Management Development, Mental Health Programs, Bullying, Diversity, Inclusion, Arbitration
Geographic Terms: Philippines
Abstract: This study aimed to explore the practices of school heads in handling conflicts among their teachers in the City Schools Division of Cabuyao during the school year 2024-2025. There were ten (10) school heads; five (5) of each from public elementary and secondary schools who took part as the participants of the study. The researcher utilized the descriptive-qualitative research design and researcher-made questionnaire to assess and measure the variables under study. The statistical tools used to analyze the data gathered were through thematic approach where themes emerged correspondingly. Findings revealed the (10) themes which were Expectations Gap, Emotional Management and Conflict Resolution in Leadership, Respectful Communication, Communication Barriers, Equitable Communication, Leadership Growth Through Conflict Resolution, Transparent Collaboration, Stakeholder Collaboration, and Growth through Resolution. It was concluded that Emotional Management and Conflict Resolution in Leadership revealed that school heads' emotional responses vary depending on the nature of the conflicts they face. However, Communication Barriers emerged as a major challenge in managing conflicts and maintaining a harmonious school environment. The study also found that Leadership Growth Through Conflict Resolution plays a critical role in shaping the leadership styles of school heads. Lastly, Growth through Resolution demonstrated that school heads' professional development and perspectives evolve through conflict resolution experiences. To ensure a more efficient output, implementation of series of trainings and seminars to promote leadership, implementing programs that promote mental health awareness, anti-bullying campaigns, and diversity and inclusion initiatives, and promoting open, transparent, and respectful communication through structured dialogue sessions, mediation programs, and conflict resolution workshops were few of the recommendations. For future researchers, other school heads from neighboring divisions may be studied along with different possible moderating variables that may illuminate various practices in handling school conflict.
Abstractor: As Provided
Entry Date: 2025
Accession Number: ED672830
Database: ERIC
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PubType: Dissertation/ Thesis
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  Data: Bridging Divides: Lived Experiences of School Heads in Conflict Management
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  Data: <searchLink fieldCode="AR" term="%22Sheena+R%2E+Espeño%22">Sheena R. Espeño</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22Online+Submission%22"><i>Online Submission</i></searchLink>. 2025M.A. Thesis, University of Cabuyao (Pamantasan ng Cabuyao).
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  Data: 190
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  Data: 2025
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  Data: Dissertations/Theses - Masters Theses
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  Data: <searchLink fieldCode="EL" term="%22Elementary+Education%22">Elementary Education</searchLink><br /><searchLink fieldCode="EL" term="%22Secondary+Education%22">Secondary Education</searchLink><br /><searchLink fieldCode="EL" term="%22Elementary+Secondary+Education%22">Elementary Secondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Principals%22">Principals</searchLink><br /><searchLink fieldCode="DE" term="%22Conflict+Resolution%22">Conflict Resolution</searchLink><br /><searchLink fieldCode="DE" term="%22Leadership+Styles%22">Leadership Styles</searchLink><br /><searchLink fieldCode="DE" term="%22Grievance+Procedures%22">Grievance Procedures</searchLink><br /><searchLink fieldCode="DE" term="%22Committees%22">Committees</searchLink><br /><searchLink fieldCode="DE" term="%22Public+Schools%22">Public Schools</searchLink><br /><searchLink fieldCode="DE" term="%22Elementary+Schools%22">Elementary Schools</searchLink><br /><searchLink fieldCode="DE" term="%22Secondary+Schools%22">Secondary Schools</searchLink><br /><searchLink fieldCode="DE" term="%22Stakeholders%22">Stakeholders</searchLink><br /><searchLink fieldCode="DE" term="%22Barriers%22">Barriers</searchLink><br /><searchLink fieldCode="DE" term="%22Management+Development%22">Management Development</searchLink><br /><searchLink fieldCode="DE" term="%22Mental+Health+Programs%22">Mental Health Programs</searchLink><br /><searchLink fieldCode="DE" term="%22Bullying%22">Bullying</searchLink><br /><searchLink fieldCode="DE" term="%22Diversity%22">Diversity</searchLink><br /><searchLink fieldCode="DE" term="%22Inclusion%22">Inclusion</searchLink><br /><searchLink fieldCode="DE" term="%22Arbitration%22">Arbitration</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Philippines%22">Philippines</searchLink>
– Name: Abstract
  Label: Abstract
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  Data: This study aimed to explore the practices of school heads in handling conflicts among their teachers in the City Schools Division of Cabuyao during the school year 2024-2025. There were ten (10) school heads; five (5) of each from public elementary and secondary schools who took part as the participants of the study. The researcher utilized the descriptive-qualitative research design and researcher-made questionnaire to assess and measure the variables under study. The statistical tools used to analyze the data gathered were through thematic approach where themes emerged correspondingly. Findings revealed the (10) themes which were Expectations Gap, Emotional Management and Conflict Resolution in Leadership, Respectful Communication, Communication Barriers, Equitable Communication, Leadership Growth Through Conflict Resolution, Transparent Collaboration, Stakeholder Collaboration, and Growth through Resolution. It was concluded that Emotional Management and Conflict Resolution in Leadership revealed that school heads' emotional responses vary depending on the nature of the conflicts they face. However, Communication Barriers emerged as a major challenge in managing conflicts and maintaining a harmonious school environment. The study also found that Leadership Growth Through Conflict Resolution plays a critical role in shaping the leadership styles of school heads. Lastly, Growth through Resolution demonstrated that school heads' professional development and perspectives evolve through conflict resolution experiences. To ensure a more efficient output, implementation of series of trainings and seminars to promote leadership, implementing programs that promote mental health awareness, anti-bullying campaigns, and diversity and inclusion initiatives, and promoting open, transparent, and respectful communication through structured dialogue sessions, mediation programs, and conflict resolution workshops were few of the recommendations. For future researchers, other school heads from neighboring divisions may be studied along with different possible moderating variables that may illuminate various practices in handling school conflict.
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  Data: As Provided
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  Data: 2025
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  Data: ED672830
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    Languages:
      – Text: English
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      Pagination:
        PageCount: 190
    Subjects:
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Principals
        Type: general
      – SubjectFull: Conflict Resolution
        Type: general
      – SubjectFull: Leadership Styles
        Type: general
      – SubjectFull: Grievance Procedures
        Type: general
      – SubjectFull: Committees
        Type: general
      – SubjectFull: Public Schools
        Type: general
      – SubjectFull: Elementary Schools
        Type: general
      – SubjectFull: Secondary Schools
        Type: general
      – SubjectFull: Stakeholders
        Type: general
      – SubjectFull: Barriers
        Type: general
      – SubjectFull: Management Development
        Type: general
      – SubjectFull: Mental Health Programs
        Type: general
      – SubjectFull: Bullying
        Type: general
      – SubjectFull: Diversity
        Type: general
      – SubjectFull: Inclusion
        Type: general
      – SubjectFull: Arbitration
        Type: general
      – SubjectFull: Philippines
        Type: general
    Titles:
      – TitleFull: Bridging Divides: Lived Experiences of School Heads in Conflict Management
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            NameFull: Sheena R. Espeño
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              M: 03
              Type: published
              Y: 2025
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