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Redesigning the New Student Onboarding Experience

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Bibliographic Details
Title: Redesigning the New Student Onboarding Experience
Language: English
Authors: Colin W. Jones, Holley Nichols, Sarah Deal, North Carolina State University (NCSU), Belk Center for Community College Leadership and Research
Source: Belk Center for Community College Leadership and Research. 2025.
Availability: Belk Center for Community College Leadership and Research. 706 Hillsborough Street, Raleigh, NC 27603. e-mail: belk_center@ncsu.edu; Web site: https://belk-center.ced.ncsu.edu/
Peer Reviewed: N
Page Count: 10
Publication Date: 2025
Sponsoring Agency: Ascendium Education Group, Inc.
Intended Audience: Administrators
Document Type: Reports - Research
Education Level: Higher Education
Postsecondary Education
Two Year Colleges
Descriptors: College Freshmen, School Orientation, Community College Students, Program Design, College Enrollment, Inclusion, Educational Innovation, Holistic Approach, Sense of Community, Blended Learning, Feedback (Response), Delivery Systems, Strategic Planning
Geographic Terms: North Carolina
Abstract: Effective student onboarding provides a powerful tool for fostering student success, particularly for the diverse community college student population, including adult learners, full-time workers and dually-enrolled students. This brief explores how Catawba Valley Community College (Catawba Valley) redesigned its onboarding process by expanding new student orientation with follow-up support, via student success courses, to address the diverse needs of its student population. Through innovative approaches--such as automatic enrollment in orientation to encourage participation, hybrid student success courses frontloaded into the first four weeks of the semester, and embedded opportunities for feedback and continuous improvement--Catawba Valley created a more inclusive and effective onboarding experience. Exploring the specific strategies used in Catawba Valley's redesign offers a replicable framework for college leaders seeking to enhance their onboarding practices and improve student outcomes.
Abstractor: ERIC
Entry Date: 2025
Accession Number: ED675743
Database: ERIC
FullText Text:
  Availability: 0
CustomLinks:
  – Url: https://eric.ed.gov/contentdelivery/servlet/ERICServlet?accno=ED675743
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  Data: Redesigning the New Student Onboarding Experience
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  Data: <searchLink fieldCode="AR" term="%22Colin+W%2E+Jones%22">Colin W. Jones</searchLink><br /><searchLink fieldCode="AR" term="%22Holley+Nichols%22">Holley Nichols</searchLink><br /><searchLink fieldCode="AR" term="%22Sarah+Deal%22">Sarah Deal</searchLink><br /><searchLink fieldCode="AR" term="%22North+Carolina+State+University+%28NCSU%29%2C+Belk+Center+for+Community+College+Leadership+and+Research%22">North Carolina State University (NCSU), Belk Center for Community College Leadership and Research</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22Belk+Center+for+Community+College+Leadership+and+Research%22"><i>Belk Center for Community College Leadership and Research</i></searchLink>. 2025.
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  Data: Belk Center for Community College Leadership and Research. 706 Hillsborough Street, Raleigh, NC 27603. e-mail: belk_center@ncsu.edu; Web site: https://belk-center.ced.ncsu.edu/
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  Data: 10
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  Data: Ascendium Education Group, Inc.
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  Data: <searchLink fieldCode="DE" term="%22College+Freshmen%22">College Freshmen</searchLink><br /><searchLink fieldCode="DE" term="%22School+Orientation%22">School Orientation</searchLink><br /><searchLink fieldCode="DE" term="%22Community+College+Students%22">Community College Students</searchLink><br /><searchLink fieldCode="DE" term="%22Program+Design%22">Program Design</searchLink><br /><searchLink fieldCode="DE" term="%22College+Enrollment%22">College Enrollment</searchLink><br /><searchLink fieldCode="DE" term="%22Inclusion%22">Inclusion</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Innovation%22">Educational Innovation</searchLink><br /><searchLink fieldCode="DE" term="%22Holistic+Approach%22">Holistic Approach</searchLink><br /><searchLink fieldCode="DE" term="%22Sense+of+Community%22">Sense of Community</searchLink><br /><searchLink fieldCode="DE" term="%22Blended+Learning%22">Blended Learning</searchLink><br /><searchLink fieldCode="DE" term="%22Feedback+%28Response%29%22">Feedback (Response)</searchLink><br /><searchLink fieldCode="DE" term="%22Delivery+Systems%22">Delivery Systems</searchLink><br /><searchLink fieldCode="DE" term="%22Strategic+Planning%22">Strategic Planning</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22North+Carolina%22">North Carolina</searchLink>
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  Label: Abstract
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  Data: Effective student onboarding provides a powerful tool for fostering student success, particularly for the diverse community college student population, including adult learners, full-time workers and dually-enrolled students. This brief explores how Catawba Valley Community College (Catawba Valley) redesigned its onboarding process by expanding new student orientation with follow-up support, via student success courses, to address the diverse needs of its student population. Through innovative approaches--such as automatic enrollment in orientation to encourage participation, hybrid student success courses frontloaded into the first four weeks of the semester, and embedded opportunities for feedback and continuous improvement--Catawba Valley created a more inclusive and effective onboarding experience. Exploring the specific strategies used in Catawba Valley's redesign offers a replicable framework for college leaders seeking to enhance their onboarding practices and improve student outcomes.
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  BibEntity:
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 10
    Subjects:
      – SubjectFull: College Freshmen
        Type: general
      – SubjectFull: School Orientation
        Type: general
      – SubjectFull: Community College Students
        Type: general
      – SubjectFull: Program Design
        Type: general
      – SubjectFull: College Enrollment
        Type: general
      – SubjectFull: Inclusion
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      – SubjectFull: Educational Innovation
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      – SubjectFull: Holistic Approach
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      – SubjectFull: Sense of Community
        Type: general
      – SubjectFull: Blended Learning
        Type: general
      – SubjectFull: Feedback (Response)
        Type: general
      – SubjectFull: Delivery Systems
        Type: general
      – SubjectFull: Strategic Planning
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      – SubjectFull: North Carolina
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      – TitleFull: Redesigning the New Student Onboarding Experience
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            NameFull: North Carolina State University (NCSU), Belk Center for Community College Leadership and Research
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            NameFull: Colin W. Jones
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            NameFull: Holley Nichols
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              Y: 2025
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