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Asynchronous Communication: Investigating the Influences of Relational Elements and Background on the Framing Structure of Emails

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Title: Asynchronous Communication: Investigating the Influences of Relational Elements and Background on the Framing Structure of Emails
Language: English
Authors: AlAfnan, Mohammad Awad
Source: Advances in Language and Literary Studies. Apr 2015 6(2):44-50.
Availability: Australian International Academic Centre PTY, LTD. 11 Souter Crescent, Footscray VIC, Australia 3011. Tel: +61-3-9028-6880; e-mail: editor.alls@aiac.org.au; Web site: http://journals.aiac.org.au/index.php/alls/index
Peer Reviewed: Y
Page Count: 7
Publication Date: 2015
Document Type: Journal Articles
Reports - Research
Descriptors: Foreign Countries, Asynchronous Communication, Social Distance, Power Structure, Ethnicity, Discourse Analysis, Electronic Mail, Pragmatics
Geographic Terms: Malaysia (Kuala Lumpur)
ISSN: 2203-4714
Abstract: This study explored the influences of relational elements and the background of communicators on the framing structure of email messages that were exchanged in an educational Institute in Malaysia. The investigation revealed that social distance played a more significant role than power relations as Malaysian respondents are, generally, more polite to distant colleagues than they are to close colleagues regardless of their organizational position. It was also revealed that the ethnic background of email writers prompted the framing structure of the emails as the use of the pre-closing move and "thank you" as a closing marker was generally a Malaysian practice. This study also revealed that the framing structure of the emails depended on the direction of the message as the majority of the emails that were sent to external contacts included an auto signature, whereas the internally exchanged email were mainly signed off using the first name of the sender alone. In addition, it was revealed that email writers in the educational Institute had a very high tendency to name their messages as almost 100 percent of the emails included the identifying topic move, which was generally clearly or broadly informative move.
Abstractor: As Provided
Number of References: 34
Entry Date: 2017
Accession Number: EJ1128265
Database: ERIC
FullText Text:
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  Data: This study explored the influences of relational elements and the background of communicators on the framing structure of email messages that were exchanged in an educational Institute in Malaysia. The investigation revealed that social distance played a more significant role than power relations as Malaysian respondents are, generally, more polite to distant colleagues than they are to close colleagues regardless of their organizational position. It was also revealed that the ethnic background of email writers prompted the framing structure of the emails as the use of the pre-closing move and "thank you" as a closing marker was generally a Malaysian practice. This study also revealed that the framing structure of the emails depended on the direction of the message as the majority of the emails that were sent to external contacts included an auto signature, whereas the internally exchanged email were mainly signed off using the first name of the sender alone. In addition, it was revealed that email writers in the educational Institute had a very high tendency to name their messages as almost 100 percent of the emails included the identifying topic move, which was generally clearly or broadly informative move.
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