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Monitoring Social Media: Students Satisfaction with University Administration Activities

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Bibliographic Details
Title: Monitoring Social Media: Students Satisfaction with University Administration Activities
Language: English
Authors: Koshkin, Andrey Petrovich, Rassolov, Ilya Mihajlovich, Novikov, Andrey Vadimovich
Source: Education and Information Technologies. Sep 2017 22(5):2499-2522.
Availability: Springer. 233 Spring Street, New York, NY 10013. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-348-4505; e-mail: service-ny@springer.com; Web site: http://www.springerlink.com
Peer Reviewed: Y
Page Count: 24
Publication Date: 2017
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Descriptors: Social Media, Student Satisfaction, College Administration, Social Networks, Student Attitudes
DOI: 10.1007/s10639-016-9558-x
ISSN: 1360-2357
Abstract: The paper presents an original method of identifying satisfaction of students with the activities of their university administration based on studying the content of comments on the social networks. The analysis of student opinions revealed areas of concern and priority areas in the work of the university administration. The paper characterizes the influence of large-scale events in the life of the university on student views expressed on the social networks. A model of students' activity on commenting university administration work on the social networks for a typical calendar year has been developed. The study resulted in the formulation of conclusions and recommendations on improving the interaction between the university administration and the students on the social networks.
Abstractor: As Provided
Number of References: 43
Entry Date: 2017
Accession Number: EJ1152678
Database: ERIC
FullText Text:
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  Data: Monitoring Social Media: Students Satisfaction with University Administration Activities
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  Data: <searchLink fieldCode="AR" term="%22Koshkin%2C+Andrey+Petrovich%22">Koshkin, Andrey Petrovich</searchLink><br /><searchLink fieldCode="AR" term="%22Rassolov%2C+Ilya+Mihajlovich%22">Rassolov, Ilya Mihajlovich</searchLink><br /><searchLink fieldCode="AR" term="%22Novikov%2C+Andrey+Vadimovich%22">Novikov, Andrey Vadimovich</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22Education+and+Information+Technologies%22"><i>Education and Information Technologies</i></searchLink>. Sep 2017 22(5):2499-2522.
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  Data: Springer. 233 Spring Street, New York, NY 10013. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-348-4505; e-mail: service-ny@springer.com; Web site: http://www.springerlink.com
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  Data: Y
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  Data: 24
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  Data: Journal Articles<br />Reports - Research
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  Data: <searchLink fieldCode="DE" term="%22Social+Media%22">Social Media</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Satisfaction%22">Student Satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22College+Administration%22">College Administration</searchLink><br /><searchLink fieldCode="DE" term="%22Social+Networks%22">Social Networks</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Attitudes%22">Student Attitudes</searchLink>
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  Data: 10.1007/s10639-016-9558-x
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  Data: 1360-2357
– Name: Abstract
  Label: Abstract
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  Data: The paper presents an original method of identifying satisfaction of students with the activities of their university administration based on studying the content of comments on the social networks. The analysis of student opinions revealed areas of concern and priority areas in the work of the university administration. The paper characterizes the influence of large-scale events in the life of the university on student views expressed on the social networks. A model of students' activity on commenting university administration work on the social networks for a typical calendar year has been developed. The study resulted in the formulation of conclusions and recommendations on improving the interaction between the university administration and the students on the social networks.
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  Data: 2017
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  Data: EJ1152678
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    Subjects:
      – SubjectFull: Social Media
        Type: general
      – SubjectFull: Student Satisfaction
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      – SubjectFull: College Administration
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            NameFull: Rassolov, Ilya Mihajlovich
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