Effects of Online Platforms on Learner's Satisfaction: A Serial Mediation Analysis with Instructor Presence and Student Engagement
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| Title: | Effects of Online Platforms on Learner's Satisfaction: A Serial Mediation Analysis with Instructor Presence and Student Engagement |
|---|---|
| Language: | English |
| Authors: | Jain, Ayushi, Sharma, Poonam, Meher, Jamini Ranjan (ORCID |
| Source: | International Journal of Information and Learning Technology. 2023 40(5):453-466. |
| Availability: | Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight |
| Peer Reviewed: | Y |
| Page Count: | 14 |
| Publication Date: | 2023 |
| Document Type: | Journal Articles Reports - Research |
| Education Level: | Higher Education Postsecondary Education |
| Descriptors: | Electronic Learning, Student Satisfaction, Teacher Student Relationship, Instructional Effectiveness, Learner Engagement, Educational Technology, Foreign Countries, Higher Education |
| Geographic Terms: | India |
| DOI: | 10.1108/IJILT-02-2023-0017 |
| ISSN: | 2056-4880 |
| Abstract: | Purpose: This research aims to examine the impact of virtual learning platforms and instructor presence (IP) on learner satisfaction (LS). Further, this study examines the role of learner engagement (LE) in order to improve the LS. Design/methodology/approach: This research uses both primary and secondary data sources to compile the research's findings. The primary source of data includes 610 responses from various higher education institutes in India. The collected data were analysed using the partial least square structural equation modelling (PLS-SEM) technique. Findings: This research provides evidence that the theoretical model is accurate with the gathered data sample. In the model, online platform (OP) is an independent variable, whereas LS is a dependent variable, and IP and LE are the mediating variables. The outcomes demonstrated that OP has a positive impact on IP and LE. Also, the relationships between IP and LE, IP and LS and LE and LS are significantly positive. The mediation analysis validates the importance of the IP and LE for relationships. Originality/value: This investigation presents a comprehensive model, which demonstrates the relationship between OP, IP, LE and LS. The study makes a unique reference to several theories in order to boost interaction and IP in virtual learning, the learner's learning experience can be enhanced. The model helps teachers and educational institutions formalise strategies to boost interaction and examine the institutions' pedagogy to enhance satisfaction. |
| Abstractor: | As Provided |
| Entry Date: | 2023 |
| Accession Number: | EJ1397491 |
| Database: | ERIC |
| Abstract: | Purpose: This research aims to examine the impact of virtual learning platforms and instructor presence (IP) on learner satisfaction (LS). Further, this study examines the role of learner engagement (LE) in order to improve the LS. Design/methodology/approach: This research uses both primary and secondary data sources to compile the research's findings. The primary source of data includes 610 responses from various higher education institutes in India. The collected data were analysed using the partial least square structural equation modelling (PLS-SEM) technique. Findings: This research provides evidence that the theoretical model is accurate with the gathered data sample. In the model, online platform (OP) is an independent variable, whereas LS is a dependent variable, and IP and LE are the mediating variables. The outcomes demonstrated that OP has a positive impact on IP and LE. Also, the relationships between IP and LE, IP and LS and LE and LS are significantly positive. The mediation analysis validates the importance of the IP and LE for relationships. Originality/value: This investigation presents a comprehensive model, which demonstrates the relationship between OP, IP, LE and LS. The study makes a unique reference to several theories in order to boost interaction and IP in virtual learning, the learner's learning experience can be enhanced. The model helps teachers and educational institutions formalise strategies to boost interaction and examine the institutions' pedagogy to enhance satisfaction. |
|---|---|
| ISSN: | 2056-4880 |
| DOI: | 10.1108/IJILT-02-2023-0017 |
