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Effects of Online Platforms on Learner's Satisfaction: A Serial Mediation Analysis with Instructor Presence and Student Engagement

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Title: Effects of Online Platforms on Learner's Satisfaction: A Serial Mediation Analysis with Instructor Presence and Student Engagement
Language: English
Authors: Jain, Ayushi, Sharma, Poonam, Meher, Jamini Ranjan (ORCID 0000-0002-4882-6501)
Source: International Journal of Information and Learning Technology. 2023 40(5):453-466.
Availability: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Peer Reviewed: Y
Page Count: 14
Publication Date: 2023
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Electronic Learning, Student Satisfaction, Teacher Student Relationship, Instructional Effectiveness, Learner Engagement, Educational Technology, Foreign Countries, Higher Education
Geographic Terms: India
DOI: 10.1108/IJILT-02-2023-0017
ISSN: 2056-4880
Abstract: Purpose: This research aims to examine the impact of virtual learning platforms and instructor presence (IP) on learner satisfaction (LS). Further, this study examines the role of learner engagement (LE) in order to improve the LS. Design/methodology/approach: This research uses both primary and secondary data sources to compile the research's findings. The primary source of data includes 610 responses from various higher education institutes in India. The collected data were analysed using the partial least square structural equation modelling (PLS-SEM) technique. Findings: This research provides evidence that the theoretical model is accurate with the gathered data sample. In the model, online platform (OP) is an independent variable, whereas LS is a dependent variable, and IP and LE are the mediating variables. The outcomes demonstrated that OP has a positive impact on IP and LE. Also, the relationships between IP and LE, IP and LS and LE and LS are significantly positive. The mediation analysis validates the importance of the IP and LE for relationships. Originality/value: This investigation presents a comprehensive model, which demonstrates the relationship between OP, IP, LE and LS. The study makes a unique reference to several theories in order to boost interaction and IP in virtual learning, the learner's learning experience can be enhanced. The model helps teachers and educational institutions formalise strategies to boost interaction and examine the institutions' pedagogy to enhance satisfaction.
Abstractor: As Provided
Entry Date: 2023
Accession Number: EJ1397491
Database: ERIC
FullText Text:
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  Label: Title
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  Data: Effects of Online Platforms on Learner's Satisfaction: A Serial Mediation Analysis with Instructor Presence and Student Engagement
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  Data: English
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  Data: <searchLink fieldCode="AR" term="%22Jain%2C+Ayushi%22">Jain, Ayushi</searchLink><br /><searchLink fieldCode="AR" term="%22Sharma%2C+Poonam%22">Sharma, Poonam</searchLink><br /><searchLink fieldCode="AR" term="%22Meher%2C+Jamini+Ranjan%22">Meher, Jamini Ranjan</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-4882-6501">0000-0002-4882-6501</externalLink>)
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  Data: <searchLink fieldCode="SO" term="%22International+Journal+of+Information+and+Learning+Technology%22"><i>International Journal of Information and Learning Technology</i></searchLink>. 2023 40(5):453-466.
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  Data: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
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  Data: Y
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  Data: 14
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  Data: 2023
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  Data: Journal Articles<br />Reports - Research
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Electronic+Learning%22">Electronic Learning</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Satisfaction%22">Student Satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Teacher+Student+Relationship%22">Teacher Student Relationship</searchLink><br /><searchLink fieldCode="DE" term="%22Instructional+Effectiveness%22">Instructional Effectiveness</searchLink><br /><searchLink fieldCode="DE" term="%22Learner+Engagement%22">Learner Engagement</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Technology%22">Educational Technology</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink>
– Name: Subject
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22India%22">India</searchLink>
– Name: DOI
  Label: DOI
  Group: ID
  Data: 10.1108/IJILT-02-2023-0017
– Name: ISSN
  Label: ISSN
  Group: ISSN
  Data: 2056-4880
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Purpose: This research aims to examine the impact of virtual learning platforms and instructor presence (IP) on learner satisfaction (LS). Further, this study examines the role of learner engagement (LE) in order to improve the LS. Design/methodology/approach: This research uses both primary and secondary data sources to compile the research's findings. The primary source of data includes 610 responses from various higher education institutes in India. The collected data were analysed using the partial least square structural equation modelling (PLS-SEM) technique. Findings: This research provides evidence that the theoretical model is accurate with the gathered data sample. In the model, online platform (OP) is an independent variable, whereas LS is a dependent variable, and IP and LE are the mediating variables. The outcomes demonstrated that OP has a positive impact on IP and LE. Also, the relationships between IP and LE, IP and LS and LE and LS are significantly positive. The mediation analysis validates the importance of the IP and LE for relationships. Originality/value: This investigation presents a comprehensive model, which demonstrates the relationship between OP, IP, LE and LS. The study makes a unique reference to several theories in order to boost interaction and IP in virtual learning, the learner's learning experience can be enhanced. The model helps teachers and educational institutions formalise strategies to boost interaction and examine the institutions' pedagogy to enhance satisfaction.
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  Data: 2023
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  Data: EJ1397491
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      – Text: English
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        PageCount: 14
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    Subjects:
      – SubjectFull: Electronic Learning
        Type: general
      – SubjectFull: Student Satisfaction
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      – SubjectFull: Teacher Student Relationship
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      – SubjectFull: Instructional Effectiveness
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      – SubjectFull: Learner Engagement
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      – SubjectFull: Educational Technology
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      – SubjectFull: Foreign Countries
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      – SubjectFull: India
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      – TitleFull: Effects of Online Platforms on Learner's Satisfaction: A Serial Mediation Analysis with Instructor Presence and Student Engagement
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