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Perception on Service Quality in a Military Training Course Measured by the HEdPERF Scale and Its Relationship with the Students' Characteristics

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Title: Perception on Service Quality in a Military Training Course Measured by the HEdPERF Scale and Its Relationship with the Students' Characteristics
Language: English
Authors: Grasiano F. Silva, Sandro V. Soares, Nei A. Nunes, Thiago C. Soares, Cristina Martins, José B. S. O. A. Guerra
Source: Journal of Education and Learning. 2024 13(5):1-14.
Availability: Canadian Center of Science and Education. 1595 Sixteenth Ave Suite 301, Richmond Hill, Ontario, L4B 3N9 Canada. Tel: 416-642-2606; Fax: 416-642-2608; e-mail: jel@ccsenet.org; Web site: http://www.ccsenet.org/journal/index.php/jel
Peer Reviewed: Y
Page Count: 14
Publication Date: 2024
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Foreign Countries, Military Schools, Training Methods, Educational Quality, College Students, Student Attitudes, Academic Standards, Student Personnel Services, College Choice, School Effectiveness
Geographic Terms: Brazil
ISSN: 1927-5250
1927-5269
Abstract: Considering the educational services, the Brazilian Navy education aims to comply with continuous and progressive process of education, with own characteristics, which are constantly updated and improved based on some principles, such as guarantee of quality standard, continuous and progressive professionalisation, and integral and continuous evaluation. Therefore, this study aimed to assess the service quality of the training course at the Santa Catarina School of Sailor Apprentices, according to the students' perception. For this evaluation, the HEdPERF scale was used. Data collection was performed by using printed questionnaires and the sample consisted of 178 students enrolled in the sailor training course who voluntarily participated in the study. The instrument for data collection was validated by confirmatory component analysis by using the SmartPLS 3 software. Descriptive statistics and regression analysis were performed to assess the data with SPSS software. As a result, the study revealed that the respondents perceived the dimension "academic aspects" as having the highest quality, whereas the dimension "non-academic aspects" was perceived as having the lowest quality. Regression analysis showed that variables such as total monthly family income, education level and main motivation to enter the armed forces have a statistically significant relationship with certain items of the HEdPERF scale, which was adapted to the present study.
Abstractor: As Provided
Entry Date: 2024
Accession Number: EJ1441430
Database: ERIC
FullText Text:
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  Data: Perception on Service Quality in a Military Training Course Measured by the HEdPERF Scale and Its Relationship with the Students' Characteristics
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  Data: <searchLink fieldCode="AR" term="%22Grasiano+F%2E+Silva%22">Grasiano F. Silva</searchLink><br /><searchLink fieldCode="AR" term="%22Sandro+V%2E+Soares%22">Sandro V. Soares</searchLink><br /><searchLink fieldCode="AR" term="%22Nei+A%2E+Nunes%22">Nei A. Nunes</searchLink><br /><searchLink fieldCode="AR" term="%22Thiago+C%2E+Soares%22">Thiago C. Soares</searchLink><br /><searchLink fieldCode="AR" term="%22Cristina+Martins%22">Cristina Martins</searchLink><br /><searchLink fieldCode="AR" term="%22José+B%2E+S%2E+O%2E+A%2E+Guerra%22">José B. S. O. A. Guerra</searchLink>
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  Data: Canadian Center of Science and Education. 1595 Sixteenth Ave Suite 301, Richmond Hill, Ontario, L4B 3N9 Canada. Tel: 416-642-2606; Fax: 416-642-2608; e-mail: jel@ccsenet.org; Web site: http://www.ccsenet.org/journal/index.php/jel
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  Data: <searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Military+Schools%22">Military Schools</searchLink><br /><searchLink fieldCode="DE" term="%22Training+Methods%22">Training Methods</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Quality%22">Educational Quality</searchLink><br /><searchLink fieldCode="DE" term="%22College+Students%22">College Students</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Attitudes%22">Student Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Academic+Standards%22">Academic Standards</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Personnel+Services%22">Student Personnel Services</searchLink><br /><searchLink fieldCode="DE" term="%22College+Choice%22">College Choice</searchLink><br /><searchLink fieldCode="DE" term="%22School+Effectiveness%22">School Effectiveness</searchLink>
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  Data: 1927-5250<br />1927-5269
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  Data: Considering the educational services, the Brazilian Navy education aims to comply with continuous and progressive process of education, with own characteristics, which are constantly updated and improved based on some principles, such as guarantee of quality standard, continuous and progressive professionalisation, and integral and continuous evaluation. Therefore, this study aimed to assess the service quality of the training course at the Santa Catarina School of Sailor Apprentices, according to the students' perception. For this evaluation, the HEdPERF scale was used. Data collection was performed by using printed questionnaires and the sample consisted of 178 students enrolled in the sailor training course who voluntarily participated in the study. The instrument for data collection was validated by confirmatory component analysis by using the SmartPLS 3 software. Descriptive statistics and regression analysis were performed to assess the data with SPSS software. As a result, the study revealed that the respondents perceived the dimension "academic aspects" as having the highest quality, whereas the dimension "non-academic aspects" was perceived as having the lowest quality. Regression analysis showed that variables such as total monthly family income, education level and main motivation to enter the armed forces have a statistically significant relationship with certain items of the HEdPERF scale, which was adapted to the present study.
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      – Text: English
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        PageCount: 14
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      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Military Schools
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      – SubjectFull: Training Methods
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      – SubjectFull: Educational Quality
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      – SubjectFull: College Students
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      – SubjectFull: Student Attitudes
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      – SubjectFull: Academic Standards
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      – SubjectFull: Student Personnel Services
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      – SubjectFull: School Effectiveness
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      – SubjectFull: Brazil
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      – TitleFull: Perception on Service Quality in a Military Training Course Measured by the HEdPERF Scale and Its Relationship with the Students' Characteristics
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