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A Proposed Framework for Effective Implementation of Quality Management within Training

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Title: A Proposed Framework for Effective Implementation of Quality Management within Training
Language: English
Authors: Renier Els (ORCID 0000-0002-7581-0767), Helen Meyer (ORCID 0000-0002-7276-2536)
Source: International Journal of Training and Development. 2026 30(1):51-67.
Availability: Wiley. Available from: John Wiley & Sons, Inc. 111 River Street, Hoboken, NJ 07030. Tel: 800-835-6770; e-mail: cs-journals@wiley.com; Web site: https://www.wiley.com/en-us
Peer Reviewed: Y
Page Count: 17
Publication Date: 2026
Document Type: Journal Articles
Reports - Research
Information Analyses
Descriptors: Foreign Countries, Military Training, Total Quality Management, Holistic Approach, Labor Force Development, Human Resources, Technological Advancement, Training Methods, Leadership
Geographic Terms: South Africa
DOI: 10.1111/ijtd.70007
ISSN: 1360-3736
1468-2419
Abstract: Quality management (QM), a holistic approach incorporating managerial processes, is necessary for effective organisational processes, including training. This study investigates leaders' perceptions, attitudes, and commitment to quality training management within corps training units (CTUs) in the South African Army. A qualitative multiple case study approach was used, including a document review and focus group interviews with 49 officers in six South African Army CTUs. The document review identifies shortcomings in the way national human resource development strategies are conceptualised, especially regarding the integration of technological advances and global views. To ensure the effectiveness of training and organisational alignment, the document review also emphasises the need to incorporate total quality management (TQM) into the Department of Defence (DoD) training strategies. According to focus group interviews, organisational culture, leadership commitment and support, prioritisation of QM, and self-development all have an impact on leaders' attitudes regarding QM in training. These attitudes affect leaders' commitment to QM in training. Hence, the study proposes a framework to address organisational and individual factors that adversely affect leaders' attitudes and commitment. By changing leaders' attitudes, this study suggests potential improvements in commitment to QM within training, benefiting organisations beyond the military.
Abstractor: As Provided
Entry Date: 2026
Accession Number: EJ1496171
Database: ERIC
FullText Text:
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  Data: A Proposed Framework for Effective Implementation of Quality Management within Training
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  Data: English
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  Data: <searchLink fieldCode="AR" term="%22Renier+Els%22">Renier Els</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-7581-0767">0000-0002-7581-0767</externalLink>)<br /><searchLink fieldCode="AR" term="%22Helen+Meyer%22">Helen Meyer</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-7276-2536">0000-0002-7276-2536</externalLink>)
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  Data: <searchLink fieldCode="SO" term="%22International+Journal+of+Training+and+Development%22"><i>International Journal of Training and Development</i></searchLink>. 2026 30(1):51-67.
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  Data: Wiley. Available from: John Wiley & Sons, Inc. 111 River Street, Hoboken, NJ 07030. Tel: 800-835-6770; e-mail: cs-journals@wiley.com; Web site: https://www.wiley.com/en-us
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  Data: Y
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  Data: 17
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  Data: 2026
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  Data: Journal Articles<br />Reports - Research<br />Information Analyses
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  Label: Descriptors
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  Data: <searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Military+Training%22">Military Training</searchLink><br /><searchLink fieldCode="DE" term="%22Total+Quality+Management%22">Total Quality Management</searchLink><br /><searchLink fieldCode="DE" term="%22Holistic+Approach%22">Holistic Approach</searchLink><br /><searchLink fieldCode="DE" term="%22Labor+Force+Development%22">Labor Force Development</searchLink><br /><searchLink fieldCode="DE" term="%22Human+Resources%22">Human Resources</searchLink><br /><searchLink fieldCode="DE" term="%22Technological+Advancement%22">Technological Advancement</searchLink><br /><searchLink fieldCode="DE" term="%22Training+Methods%22">Training Methods</searchLink><br /><searchLink fieldCode="DE" term="%22Leadership%22">Leadership</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22South+Africa%22">South Africa</searchLink>
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  Data: 10.1111/ijtd.70007
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  Data: 1360-3736<br />1468-2419
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  Label: Abstract
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  Data: Quality management (QM), a holistic approach incorporating managerial processes, is necessary for effective organisational processes, including training. This study investigates leaders' perceptions, attitudes, and commitment to quality training management within corps training units (CTUs) in the South African Army. A qualitative multiple case study approach was used, including a document review and focus group interviews with 49 officers in six South African Army CTUs. The document review identifies shortcomings in the way national human resource development strategies are conceptualised, especially regarding the integration of technological advances and global views. To ensure the effectiveness of training and organisational alignment, the document review also emphasises the need to incorporate total quality management (TQM) into the Department of Defence (DoD) training strategies. According to focus group interviews, organisational culture, leadership commitment and support, prioritisation of QM, and self-development all have an impact on leaders' attitudes regarding QM in training. These attitudes affect leaders' commitment to QM in training. Hence, the study proposes a framework to address organisational and individual factors that adversely affect leaders' attitudes and commitment. By changing leaders' attitudes, this study suggests potential improvements in commitment to QM within training, benefiting organisations beyond the military.
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        Value: 10.1111/ijtd.70007
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      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 17
        StartPage: 51
    Subjects:
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Military Training
        Type: general
      – SubjectFull: Total Quality Management
        Type: general
      – SubjectFull: Holistic Approach
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      – SubjectFull: Labor Force Development
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      – SubjectFull: Human Resources
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      – SubjectFull: Technological Advancement
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      – SubjectFull: Training Methods
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      – SubjectFull: Leadership
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      – SubjectFull: South Africa
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      – TitleFull: A Proposed Framework for Effective Implementation of Quality Management within Training
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            NameFull: Renier Els
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              Y: 2026
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              Value: 1360-3736
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