Are Families Attending a Neonatal Intensive Care Unit Engaged and Satisfied with Video Education? A Scoping Review

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Title: Are Families Attending a Neonatal Intensive Care Unit Engaged and Satisfied with Video Education? A Scoping Review
Language: English
Authors: Brynn McBurney, Amber Young (ORCID 0000-0001-6800-1454), Lisa J. Kremer (ORCID 0000-0002-9068-4391)
Source: Health Education Journal. 2026 85(3):317-328.
Availability: SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: https://sagepub.com
Peer Reviewed: Y
Page Count: 12
Publication Date: 2026
Document Type: Journal Articles
Information Analyses
Reports - Research
Education Level: Adult Education
Descriptors: Neonates, Premature Infants, Hospitalized Children, Parent Education, Family Involvement, Video Technology, Satisfaction, Foreign Countries, Patient Education, Intervention, Instructional Effectiveness
Geographic Terms: New Zealand
DOI: 10.1177/00178969261419457
ISSN: 0017-8969
1748-8176
Abstract: Background/Objectives: The objective of this study was to determine the efficacy and effectiveness of video education in a neonatal intensive care (NICU) setting and examine family engagement and satisfaction with video interventions. Currently, the families of preterm infants in Aotearoa New Zealand receive verbal and written information during their NICU stay. Parental stress and low health information fluency can prevent family members from connecting with the resources. Educational videos have been successfully used in other patient care settings and could be used in NICU to support the provision of oral and written information. Methods: The PRISMA-ScR model was followed to conduct this review. A literature search was conducted using Scopus, Academic Search Complete, PubMed and Google Scholar. Studies that examined videos used in NICU settings for family education, published from 2009 to 2025 and available in English, were included. Results: Initially 9,422 studies were identified, and eight full-text studies met the inclusion criteria. The studies were published between 2012 and 2022 and were primarily conducted in North America. Four studies used qualitative methods, and four used quantitative methods. The eight studies had a variety of foci -- breastfeeding, infant care and needle puncture procedures -- and investigated the effects of educational videos on family knowledge, confidence, implementation of taught strategies and how they received the education. The results suggested that video education can be effective when used in an NICU setting. Conclusion: Video education interventions in NICU have the potential to increase family knowledge, family implementation of taught strategies and satisfaction. Further research is required however to determine the impact of video education on infant outcomes and ongoing engagement with healthcare systems. To maximise efficacy, creating resources that are culturally relevant is essential.
Abstractor: As Provided
Entry Date: 2026
Accession Number: EJ1501735
Database: ERIC
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  Data: Are Families Attending a Neonatal Intensive Care Unit Engaged and Satisfied with Video Education? A Scoping Review
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  Data: <searchLink fieldCode="AR" term="%22Brynn+McBurney%22">Brynn McBurney</searchLink><br /><searchLink fieldCode="AR" term="%22Amber+Young%22">Amber Young</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0001-6800-1454">0000-0001-6800-1454</externalLink>)<br /><searchLink fieldCode="AR" term="%22Lisa+J%2E+Kremer%22">Lisa J. Kremer</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-9068-4391">0000-0002-9068-4391</externalLink>)
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  Data: <searchLink fieldCode="SO" term="%22Health+Education+Journal%22"><i>Health Education Journal</i></searchLink>. 2026 85(3):317-328.
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  Data: SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: https://sagepub.com
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  Data: Journal Articles<br />Information Analyses<br />Reports - Research
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  Data: <searchLink fieldCode="DE" term="%22Neonates%22">Neonates</searchLink><br /><searchLink fieldCode="DE" term="%22Premature+Infants%22">Premature Infants</searchLink><br /><searchLink fieldCode="DE" term="%22Hospitalized+Children%22">Hospitalized Children</searchLink><br /><searchLink fieldCode="DE" term="%22Parent+Education%22">Parent Education</searchLink><br /><searchLink fieldCode="DE" term="%22Family+Involvement%22">Family Involvement</searchLink><br /><searchLink fieldCode="DE" term="%22Video+Technology%22">Video Technology</searchLink><br /><searchLink fieldCode="DE" term="%22Satisfaction%22">Satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Patient+Education%22">Patient Education</searchLink><br /><searchLink fieldCode="DE" term="%22Intervention%22">Intervention</searchLink><br /><searchLink fieldCode="DE" term="%22Instructional+Effectiveness%22">Instructional Effectiveness</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22New+Zealand%22">New Zealand</searchLink>
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  Data: 10.1177/00178969261419457
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  Data: 0017-8969<br />1748-8176
– Name: Abstract
  Label: Abstract
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  Data: Background/Objectives: The objective of this study was to determine the efficacy and effectiveness of video education in a neonatal intensive care (NICU) setting and examine family engagement and satisfaction with video interventions. Currently, the families of preterm infants in Aotearoa New Zealand receive verbal and written information during their NICU stay. Parental stress and low health information fluency can prevent family members from connecting with the resources. Educational videos have been successfully used in other patient care settings and could be used in NICU to support the provision of oral and written information. Methods: The PRISMA-ScR model was followed to conduct this review. A literature search was conducted using Scopus, Academic Search Complete, PubMed and Google Scholar. Studies that examined videos used in NICU settings for family education, published from 2009 to 2025 and available in English, were included. Results: Initially 9,422 studies were identified, and eight full-text studies met the inclusion criteria. The studies were published between 2012 and 2022 and were primarily conducted in North America. Four studies used qualitative methods, and four used quantitative methods. The eight studies had a variety of foci -- breastfeeding, infant care and needle puncture procedures -- and investigated the effects of educational videos on family knowledge, confidence, implementation of taught strategies and how they received the education. The results suggested that video education can be effective when used in an NICU setting. Conclusion: Video education interventions in NICU have the potential to increase family knowledge, family implementation of taught strategies and satisfaction. Further research is required however to determine the impact of video education on infant outcomes and ongoing engagement with healthcare systems. To maximise efficacy, creating resources that are culturally relevant is essential.
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      – SubjectFull: Premature Infants
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      – SubjectFull: Hospitalized Children
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      – SubjectFull: Patient Education
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