APA (7th ed.) Citation

Rasouli, N., Rasoolimanesh, S. M., Rahmani, A. K., Momayez, A., & Torabi, M. A. (2022). Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: Does apology letter matter? Journal of Hospitality Marketing & Management, 31(6), 662. https://doi.org/10.1080/19368623.2022.2043800

Chicago Style (17th ed.) Citation

Rasouli, Nasrin, S. Mostafa Rasoolimanesh, Atousa Kamangar Rahmani, Ayatollah Momayez, and Mohammad Amin Torabi. "Effects of Customer Forgiveness on Brand Betrayal and Brand Hate in Restaurant Service Failures: Does Apology Letter Matter?" Journal of Hospitality Marketing & Management 31, no. 6 (2022): 662. https://doi.org/10.1080/19368623.2022.2043800.

MLA (9th ed.) Citation

Rasouli, Nasrin, et al. "Effects of Customer Forgiveness on Brand Betrayal and Brand Hate in Restaurant Service Failures: Does Apology Letter Matter?" Journal of Hospitality Marketing & Management, vol. 31, no. 6, 2022, p. 662, https://doi.org/10.1080/19368623.2022.2043800.