View in EDS HTML Full Text PDF Full Text

Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?

Saved in:
Bibliographic Details
Title: Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?
Authors: Rasouli, Nasrin1 (AUTHOR), Rasoolimanesh, S. Mostafa2 (AUTHOR) rasooli1352@yahoo.com, Rahmani, Atousa Kamangar3 (AUTHOR), Momayez, Ayatollah4 (AUTHOR), Torabi, Mohammad Amin5 (AUTHOR)
Source: Journal of Hospitality Marketing & Management. Aug/Sep2022, Vol. 31 Issue 6, p662-687. 26p.
Database: Hospitality & Tourism Complete
Full text is not displayed to guests.
FullText Links:
  – Type: pdflink
Text:
  Availability: 1
Header DbId: hjh
DbLabel: Hospitality & Tourism Complete
An: 157887297
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Rasouli%2C+Nasrin%22">Rasouli, Nasrin</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Rasoolimanesh%2C+S%2E+Mostafa%22">Rasoolimanesh, S. Mostafa</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> rasooli1352@yahoo.com</i><br /><searchLink fieldCode="AR" term="%22Rahmani%2C+Atousa+Kamangar%22">Rahmani, Atousa Kamangar</searchLink><relatesTo>3</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Momayez%2C+Ayatollah%22">Momayez, Ayatollah</searchLink><relatesTo>4</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Torabi%2C+Mohammad+Amin%22">Torabi, Mohammad Amin</searchLink><relatesTo>5</relatesTo> (AUTHOR)
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22Journal+of+Hospitality+Marketing+%26+Management%22">Journal of Hospitality Marketing & Management</searchLink>. Aug/Sep2022, Vol. 31 Issue 6, p662-687. 26p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=hjh&AN=157887297
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1080/19368623.2022.2043800
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 26
        StartPage: 662
    Titles:
      – TitleFull: Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Rasouli, Nasrin
      – PersonEntity:
          Name:
            NameFull: Rasoolimanesh, S. Mostafa
      – PersonEntity:
          Name:
            NameFull: Rahmani, Atousa Kamangar
      – PersonEntity:
          Name:
            NameFull: Momayez, Ayatollah
      – PersonEntity:
          Name:
            NameFull: Torabi, Mohammad Amin
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 08
              Text: Aug/Sep2022
              Type: published
              Y: 2022
          Identifiers:
            – Type: issn-print
              Value: 19368623
          Numbering:
            – Type: volume
              Value: 31
            – Type: issue
              Value: 6
          Titles:
            – TitleFull: Journal of Hospitality Marketing & Management
              Type: main
ResultId 1