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Coping with Techno-Stressors: A Qualitative Insight into Employee Videoconferencing Experiences.

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Title: Coping with Techno-Stressors: A Qualitative Insight into Employee Videoconferencing Experiences.
Authors: Malviya, Shruti (AUTHOR), Tandoc Jr., Edson (AUTHOR), Li, Benjamin J. (AUTHOR)
Source: International Journal of Human-Computer Interaction. Feb2026, Vol. 42 Issue 3, p1693-1706. 14p.
Subjects: Videoconferencing, Qualitative research, Psychological adaptation, Employee attitudes, Stress management, Business communication
Geographic Terms: Singapore
Abstract: In recent years, videoconferencing has become the primary mode of communication among employees. While it facilitates social interaction and enhances connectivity, studies have highlighted its negative implications such as videoconference fatigue and technostress. Most existing research has employed quantitative methods, revealing a positive relationship between videoconferencing use and stress. This study advances the discourse by offering qualitative insights into the stressors, resultant strains, and coping mechanisms adapted by employees at different hierarchical levels. Through 30 interviews and 7 diary studies in Singapore, the study found new insights on the strains experienced and coping measures adopted among different employees, highlighting a need for videoconferencing etiquette and norms, and showing paradoxical ways of coping by using more technology to counter technostress and more social interaction to counter strains. This study extends the literature on stress and strain from a qualitative perspective, and revisits the existing technostress framework in the current context. [ABSTRACT FROM AUTHOR]
Copyright of International Journal of Human-Computer Interaction is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Psychology and Behavioral Sciences Collection
FullText Text:
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  Data: Coping with Techno-Stressors: A Qualitative Insight into Employee Videoconferencing Experiences.
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  Data: <searchLink fieldCode="AR" term="%22Malviya%2C+Shruti%22">Malviya, Shruti</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Tandoc+Jr%2E%2C+Edson%22">Tandoc Jr., Edson</searchLink> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Li%2C+Benjamin+J%2E%22">Li, Benjamin J.</searchLink> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22International+Journal+of+Human-Computer+Interaction%22">International Journal of Human-Computer Interaction</searchLink>. Feb2026, Vol. 42 Issue 3, p1693-1706. 14p.
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  Data: <searchLink fieldCode="DE" term="%22Videoconferencing%22">Videoconferencing</searchLink><br /><searchLink fieldCode="DE" term="%22Qualitative+research%22">Qualitative research</searchLink><br /><searchLink fieldCode="DE" term="%22Psychological+adaptation%22">Psychological adaptation</searchLink><br /><searchLink fieldCode="DE" term="%22Employee+attitudes%22">Employee attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Stress+management%22">Stress management</searchLink><br /><searchLink fieldCode="DE" term="%22Business+communication%22">Business communication</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Singapore%22">Singapore</searchLink>
– Name: Abstract
  Label: Abstract
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  Data: In recent years, videoconferencing has become the primary mode of communication among employees. While it facilitates social interaction and enhances connectivity, studies have highlighted its negative implications such as videoconference fatigue and technostress. Most existing research has employed quantitative methods, revealing a positive relationship between videoconferencing use and stress. This study advances the discourse by offering qualitative insights into the stressors, resultant strains, and coping mechanisms adapted by employees at different hierarchical levels. Through 30 interviews and 7 diary studies in Singapore, the study found new insights on the strains experienced and coping measures adopted among different employees, highlighting a need for videoconferencing etiquette and norms, and showing paradoxical ways of coping by using more technology to counter technostress and more social interaction to counter strains. This study extends the literature on stress and strain from a qualitative perspective, and revisits the existing technostress framework in the current context. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of International Journal of Human-Computer Interaction is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=pbh&AN=191255118
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      – Type: doi
        Value: 10.1080/10447318.2025.2526571
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      – Code: eng
        Text: English
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        PageCount: 14
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      – SubjectFull: Videoconferencing
        Type: general
      – SubjectFull: Qualitative research
        Type: general
      – SubjectFull: Psychological adaptation
        Type: general
      – SubjectFull: Employee attitudes
        Type: general
      – SubjectFull: Stress management
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      – SubjectFull: Business communication
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      – SubjectFull: Singapore
        Type: general
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      – TitleFull: Coping with Techno-Stressors: A Qualitative Insight into Employee Videoconferencing Experiences.
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            NameFull: Tandoc Jr., Edson
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            – D: 01
              M: 02
              Text: Feb2026
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              Y: 2026
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