The impact of negative workplace gossip on frontline employees' proactive service performance.
Saved in:
| Title: | The impact of negative workplace gossip on frontline employees' proactive service performance. |
|---|---|
| Authors: | Song, Pushen (AUTHOR), Zhou, Xingrui (AUTHOR), He, Yunyi (AUTHOR), Liu, Yijun (AUTHOR) |
| Source: | Social Behavior & Personality: an international journal. May2026, Vol. 54 Issue 5, p1-14. 14p. |
| Subjects: | Job performance, Trust, Service industries workers, Personality, Rumination (Cognition) |
| Abstract: | We conducted two studies to explore the impact of negative workplace gossip on frontline employees' proactive service performance and its mechanisms. Study 1 (N = 334) involved a multiwave survey and Study 2 (N = 205) comprised a situational experiment. The results showed that negative gossip had a significant negative impact on frontline employees' proactive service performance. Emotional rumination and organizational trust played mediating roles in this relationship. We also found that proactive personality weakened the negative impact of workplace gossip on employees' proactive service performance. This study expands research on the mechanisms of the impact of negative workplace gossip, and provides insights for managers, suggesting that the negative effects of workplace gossip can be reduced by building organizational trust or helping employees to break the cycle of negative emotions. [ABSTRACT FROM AUTHOR] |
| Copyright of Social Behavior & Personality: an international journal is the property of Scientific Journal Publishers Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Psychology and Behavioral Sciences Collection |
Be the first to leave a comment!
