APA (7th ed.) Citation

Gorton, M. (1999). Chapter 5: Personal business advice, professionalism and the limits to 'customer satisfaction'. Professionalism, Boundaries & the Workplace, 87.

Chicago Style (17th ed.) Citation

Gorton, Matthew. "Chapter 5: Personal Business Advice, Professionalism and the Limits to 'Customer Satisfaction'." Professionalism, Boundaries & the Workplace 1999: 87.

MLA (9th ed.) Citation

Gorton, Matthew. "Chapter 5: Personal Business Advice, Professionalism and the Limits to 'Customer Satisfaction'." Professionalism, Boundaries & the Workplace, 1999, p. 87.

Warning: These citations may not always be 100% accurate.