Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions Management de la qualité - Satisfaction client - Lignes directrices pour les transactions de commerce électronique entre commerçant et consommateur /
This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. It is applicable to any organization engaged in, or plan...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Suiza :
2013.
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| Edition: | First edition |
| Subjects: |
Antioquia/Complejo Norte: Unknown
| Call Number: |
10008 ISO |
|---|---|
| Copy Ej. 1 | Available Place a Hold |