Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions Management de la qualité - Satisfaction client - Lignes directrices pour les transactions de commerce électronique entre commerçant et consommateur /

This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. It is applicable to any organization engaged in, or plan...

Full description

Bibliographic Details

Main Author:	International Organization for Standardization (autor)
Format:	Book
Language:	English
Published:	Suiza : 2013.
Edition:	First edition
Subjects:	Mercadeo > Administración > Normas técnicas Comercio electrónico > Normas técnicas