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|a 9788483641897
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|a Viciana pérez, Antonio
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|a Guía básica de la arención telefónica al cliente.
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| 250 |
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|a 1ª edición
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| 260 |
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|a España :
|b IC editorial,
|c 2009.
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| 300 |
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|a 293 página; 24 cm; il.
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