Las mejores prácticas : Arthur Andersen identifica soluciones enfocadas en el cliente para disparar los resultados de la empresa /
La búsqueda de las mejores prácticas pueden ayudarles a las empresas a ser más competitivas en sus tratos comerciales con los clientes, especialmente si comprenden que en esencia, la definición más simple de un negocio es una relación entre personas (cliente, empleado,proveedor, dueño, sociedad) y l...
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Bogotá :
Editorial Norma,
1998.
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