Clientes para siempre /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | Spanish English |
| Published: |
Bogotá :
[1994].
|
| Series: | Serie McGraw-Hill. Servicio al cliente
no. 1 |
| Subjects: | |
| Notas Contenido: |
|
MARC
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| 003 | CO-BoSNA | ||
| 005 | 20260105153351.0 | ||
| 008 | 960723s1994^^^^ck^^^^^gr^^^^^000^0^spa^d | ||
| 020 | |a 958600287X |q obra completa | ||
| 020 | |a 9586002896 |q volumen 1 | ||
| 040 | |a CO-BoSNA |b spa |c CO-BoSNA |e rda | ||
| 041 | 1 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.812 |b S516c |2 23 |
| 100 | 1 | |a Sewell, Carl |e autor | |
| 245 | 1 | 0 | |a Clientes para siempre / |c Carl Sewell ; traducción, Roberto A. Haas. |
| 246 | 3 | 4 | |a Clientes para siempre |b como convertir a un comprador ocasional en un cliente para siempre |
| 264 | 1 | |a Bogotá : |b McGraw-Hill Interamericana, |c [1994]. | |
| 300 | |a xviii, 205 páginas : |b ilustraciones ; |c 23 cm. | ||
| 336 | |a texto |2 rdacontent | ||
| 337 | |a sin mediación |2 rdamedia | ||
| 338 | |a volumen |2 rdacarrier | ||
| 490 | 0 | |a Serie McGraw-Hill. Servicio al cliente |v no. 1 | |
| 505 | 0 | |a Pregunte a sus clientes lo que desean... y déselos -- Como brindar un buen servicio siempre -- Las personas: como cuidar a los clientes y a los empleados -- ¿Sabe cuán bueno es? -- ¿Cuánto paga para obtener buen servicio? -- El liderazgo es desempeño -- Como crear productos buenos para vender -- Usted es el mensaje -- Haga que vuelvan por su gusto | |
| 534 | |p Título original: |t Customers for life |z 0385415036 | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc 2.0 |
| 650 | 2 | 7 | |a Mercadeo |2 Armarc 2.0 |
| 650 | 2 | 7 | |a Relaciones con los clientes |2 Armarc 2.0 |
| 700 | 1 | |a Haas, Roberto A. |e traductor | |
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C1 |7 0 |8 GENER |9 99131 |a 05067 |b 05067 |d 2005-12-02 |l 0 |o 658.812 S516c1 |p 056067002773 |r 2026-01-05 15:33:51 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 51 No. 57-70 Torre norte, Medellín | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516S |7 0 |8 GENER |9 99132 |a 05067 |b 05067 |d 2010-07-28 |i 197185 |l 0 |o 658.812 S516s |p 056067018705 |r 2026-01-05 15:33:51 |t Ej. 2 |w 2026-01-05 |y BOOK |z Calle 51 No. 57-70 Torre norte, Medellín | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516S |7 0 |8 GENER |9 99133 |a 05067 |b 05067 |d 2007-11-06 |i 197185 |l 0 |o 658.812 S516s |p 056067001983 |r 2026-01-05 15:33:51 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 51 No. 57-70 Torre norte, Medellín | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99134 |a 05502 |b 05502 |d 2015-11-25 |l 0 |o 658.812 S516c |p 950210000624 |r 2026-01-05 15:33:51 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 43 No. 20-137, Puerto Berrio | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99135 |a 05503 |b 05503 |d 2014-01-27 |l 0 |o 658.812 S516c |p 059503002545 |r 2026-01-05 15:33:51 |t Ej. 2 |w 2026-01-05 |y BOOK |z Cra 48 No. 49-62, Sede Comercio (Rionegro - Antioquia) | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99136 |a 05503 |b 05503 |d 2014-01-27 |l 0 |o 658.812 S516c |p 059503000593 |r 2026-01-05 15:33:51 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra 48 No. 49-62, Sede Comercio (Rionegro - Antioquia) | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99137 |a 05504 |b 05504 |d 2016-10-26 |i 23808 |l 0 |o 658.812 S516c |p 059504001887 |r 2026-01-05 15:33:51 |t V.1 Ej. 1 |w 2026-01-05 |y BOOK |z Km. 1 Salida a Turbo, Apartadó | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99138 |a 05504 |b 05504 |d 2016-10-29 |i 24630 |l 0 |o 658.812 S516c |p 059504002288 |r 2026-01-05 15:33:51 |t Ej. 1 |w 2026-01-05 |y BOOK |z Km. 1 Salida a Turbo, Apartadó | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99139 |a 05504 |b 05504 |d 2016-10-29 |i 24631 |l 0 |o 658.812 S516c |p 059504002289 |r 2026-01-05 15:33:51 |t Ej. 1 |w 2026-01-05 |y BOOK |z Km. 1 Salida a Turbo, Apartadó | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99140 |a 05505 |b 05505 |d 2014-07-03 |i 201229 |l 0 |o 658.812 S516c |p 059549105305 |r 2026-01-05 15:33:51 |t Ej. 2 |w 2026-01-05 |y BOOK |z Calle 11 No. 12 - 42, Santa Fe de Antioquia | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99141 |a 05505 |b 05505 |d 2014-07-03 |i 201229 |l 0 |o 658.812 S516c |p 059549105306 |r 2026-01-05 15:33:51 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 11 No. 12 - 42, Santa Fe de Antioquia | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99142 |a 05505 |b 05505 |d 2014-07-03 |i 201229 |l 0 |o 658.812 S516c |p 059549105307 |r 2026-01-05 15:33:51 |t Ej. 3 |w 2026-01-05 |y BOOK |z Calle 11 No. 12 - 42, Santa Fe de Antioquia | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99143 |a 08302 |b 08302 |d 2009-12-29 |l 0 |o 658.812 S516c |p 089082013620 |r 2026-01-05 15:33:51 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 43 No. 42-40, Piso 10, Barranquilla | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99144 |a 08302 |b 08302 |d 2010-02-19 |l 0 |o 658.812 S516c |p 089082013622 |r 2026-01-05 15:33:51 |t Ej. 4 |w 2026-01-05 |y BOOK |z Cra. 43 No. 42-40, Piso 10, Barranquilla | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99145 |a 08302 |b 08302 |d 2010-02-19 |l 0 |o 658.812 S516c |p 089082013623 |r 2026-01-05 15:33:51 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 43 No. 42-40, Piso 10, Barranquilla | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99146 |a 11213 |b 11213 |d 2006-06-15 |i 150946 |l 0 |o 658.812 S516c |p 119211019612 |r 2026-01-05 15:33:51 |t Ej. 1 |w 2026-01-05 |y BOOK |z Av. 30 No. 17B-25 Sur, Bogotá | ||
| 952 | |0 0 |1 0 |4 1 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99147 |a 11303 |b 11303 |d 2006-07-11 |i 138704 |l 0 |o 658.812 S516c |p 119303004024 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 52 No 13-65, Bogotá | ||
| 952 | |0 0 |1 0 |3 Reimpresión 1997 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99148 |a 11303 |b 11303 |d 2006-07-11 |i 138704 |l 0 |o 658.812 S516c |p 119303007656 |r 2026-01-05 15:33:52 |t Ej. 2 |w 2026-01-05 |x Inventario del S.I.D.E. devuelto a Lady Hinestroza |y BOOK |z Calle 52 No 13-65, Bogotá | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99149 |a 11404 |b 11404 |d 2006-09-18 |l 0 |o 658.812 S516c |p 119303029235 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Av. Caracas No. 13-65, Bogotá | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99150 |a 11404 |b 11404 |d 2012-12-03 |l 0 |o 658.812 S516c |p 119404000820 |r 2026-01-05 15:33:52 |t Ej. 2 |w 2026-01-05 |y BOOK |z Av. Caracas No. 13-86, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99151 |a 11405 |b 11405 |d 2006-04-26 |i 214398 |l 0 |o 658.812 S516c |p 119303017949 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 13 No. 65-10, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99152 |a 11406 |b 11406 |d 2006-04-11 |i 156054 |l 0 |o 658.812 S516c |p 119211001590 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 30 No. 15-53, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99153 |a 11406 |b 11406 |d 2006-04-11 |i 156054 |l 0 |o 658.812 S516c |p 119211001592 |r 2026-01-05 15:33:52 |t Ej. 2 |w 2026-01-05 |y BOOK |z Cra. 30 No. 15-53, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99154 |a 11406 |b 11406 |d 2006-04-11 |i 156054 |l 0 |o 658.812 S516c |p 119211001594 |r 2026-01-05 15:33:52 |t Ej. 3 |w 2026-01-05 |y BOOK |z Cra. 30 No. 15-53, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99155 |a 11508 |b 11508 |d 2015-10-05 |i 106419 |l 0 |o 658.812 S516c |p 119508000355 |r 2026-01-05 15:33:52 |t Ej. 4 |w 2026-01-05 |y BOOK |z Transversal 78J No. 41D-15 sur, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99156 |a 11508 |b 11508 |d 2015-10-05 |i 106419 |l 0 |o 658.812 S516c |p 119508000360 |r 2026-01-05 15:33:52 |t Ej. 3 |w 2026-01-05 |y BOOK |z Transversal 78J No. 41D-15 sur, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99157 |a 11508 |b 11508 |d 2006-10-03 |i 106419 |l 0 |o 658.812 S516c |p 119508000936 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |x No tiene número de inventario |y BOOK |z Transversal 78J No. 41D-15 sur, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99158 |a 11508 |b 11508 |d 2006-10-04 |i 106419 |l 0 |o 658.812 S516c |p 119508000937 |r 2026-01-05 15:33:52 |t Ej. 2 |w 2026-01-05 |x No tiene número de inventario |y BOOK |z Transversal 78J No. 41D-15 sur, Bogotá | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99159 |a 15305 |b 15305 |d 2011-04-25 |l 0 |o 658.812 S516c |p 159305000052 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 19 No. 12-29, Tunja | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99160 |a 17219 |b 17219 |d 2010-01-27 |l 0 |o 658.812 S516c |p 17606810229 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Km. 10 Vía al Magdalena, Manizales | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99161 |a 18516 |b 18516 |d 2011-07-06 |i 207554 |l 0 |o 658.812 S516c |p 189516000356 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Km. 3 Vía Aeropuerto, Florencia | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99162 |a 18516 |b 18516 |d 2011-07-06 |i 207554 |l 0 |o 658.812 S516c |p 189516000357 |r 2026-01-05 15:33:52 |t Ej. 2 |w 2026-01-05 |y BOOK |z Km. 3 Vía Aeropuerto, Florencia | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99163 |a 18516 |b 18516 |d 2011-07-26 |i 207554 |l 0 |o 658.812 S516c |p 189516000648 |r 2026-01-05 15:33:52 |t Ej. 3 |w 2026-01-05 |y BOOK |z Km. 3 Vía Aeropuerto, Florencia | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99164 |a 25511 |b 25511 |d 2013-11-21 |l 0 |o 658.812 S516c |p 23562-500 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra 10 n° 30-04 B. Girardot. | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99165 |a 41526 |b 41526 |d 2011-07-27 |l 0 |o 658.812 S516c |p 419526000057 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 3 No. 2-03, La Plata | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99166 |a 47529 |b 47529 |d 2009-11-27 |l 0 |o 658.812 S516c |p 479529003203 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |x Sin asignar precio ni No. deinventario |y BOOK |z Av. Ferrocarril 27-97, Santa Marta | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516CL |7 0 |8 GENER |9 99167 |a 47529 |b 47529 |d 2010-02-05 |l 0 |o 658.812 S516cl |p 479529003204 |r 2026-01-05 15:33:52 |t Ej. 2 |w 2026-01-05 |x Sin asignar No. de inventario |y BOOK |z Av. Ferrocarril 27-97, Santa Marta | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516CL |7 0 |8 GENER |9 99168 |a 47529 |b 47529 |d 2011-04-26 |l 0 |o 658.812 S516cl |p 479529003185 |r 2026-01-05 15:33:52 |t Ej. 3 |w 2026-01-05 |x No cargado al inventario |y BOOK |z Av. Ferrocarril 27-97, Santa Marta | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99169 |a 54537 |b 54537 |d 2011-03-15 |i 07230 |l 0 |o 658.812 S516c |p 549537008017 |r 2026-01-05 15:33:52 |t Ej. 2 V. 1 |w 2026-01-05 |y BOOK |z Calle 2N Avenidas 4 y 5 Pescadero, Cúcuta | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99170 |a 54537 |b 54537 |d 2010-09-09 |l 0 |o 658.812 S516c |p 549537002281 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 2N Avenidas 4 y 5 Pescadero, Cúcuta | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99171 |a 63120 |b 63120 |d 2011-05-05 |i 99715 |l 0 |o 658.812 S516c |p 639120001868 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 6 (Av. Centenario) No. 44N-15, Armenia | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99172 |a 66223 |b 66223 |d 2008-06-14 |l 0 |o 658.812 S516c |p 666223002448 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Trans. 7 Calle 26, Barrio Santa Isabel, Dos Quebradas | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99173 |a 68310 |b 68310 |d 2014-07-16 |l 0 |o 658.812 S516c |p 686310000624 |r 2026-01-05 15:33:52 |t Ej. 2 |w 2026-01-05 |y BOOK |z Calle 45 No. 11-12, Sede Salud, Bucaramanga | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99174 |a 68310 |b 68310 |d 2005-12-19 |l 0 |o 658.812 S516c |p 686309003468 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 27 No. 15-07, Bucaramanga | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99175 |a 73310 |b 73310 |d 2010-04-13 |l 0 |o 658.812 S516c |p 733100002284 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Transv. 1 No. 42-44, Ibagué | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99176 |a 76067 |b 76067 |d 2013-10-28 |l 0 |o 658.812 S516c |p 769311002464 |r 2026-01-05 15:33:52 |t Ej. 2 |w 2026-01-05 |y BOOK |z Calle 52 No. 2 Bis-15, Cali | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99177 |a 76067 |b 76067 |d 2005-11-16 |l 0 |o 658.812 S516c |p 769311002451 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 52 No. 2 Bis-15, Cali | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99178 |a 76125 |b 76125 |d 2010-10-27 |l 0 |o 658.812 S516c |p 769125002442 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Carretera Central Km. 2 Vía Tuluá-Buga | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99179 |a 76543 |b 76543 |d 2010-12-06 |l 0 |o 658.812 S516c |p 769543001878 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 9 No. 12-141, Cartago | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99180 |a 76544 |b 76544 |d 2017-11-03 |l 0 |o 658.812 S516c |p 769544002924 |r 2026-01-05 15:33:52 |t V. 1 |w 2026-01-05 |y BOOK |z Calle 40 No. 30-44, Palmira. | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99181 |a 88539 |b 88539 |d 2016-03-09 |l 0 |o 658.812 S516c |p 889539001269 |r 2026-01-05 15:33:52 |t Ej. 2 |w 2026-01-05 |y BOOK |z Av. Fco. Newball. San Andres Islas | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S516C |7 0 |8 GENER |9 99182 |a 88539 |b 88539 |d 2014-09-17 |l 0 |o 658.812 S516c |p 889539000472 |r 2026-01-05 15:33:52 |t Ej. 1 |w 2026-01-05 |y BOOK |z Av. Fco. Newball. San Andres Islas | ||
| 999 | |c 19561 |d 19561 | ||
| 942 | |6 658_812000000000000__S516C | ||