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|a Kenzelmann, Peter
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|a Clientes fieles :
|b entusiasme y conserve a sus clientes /
|c Peter Kenzelmann ; traducción Camilo Gómez.
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| 260 |
|
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|a Bogotá :
|b Panamericana Editorial,
|c 2011.
|
| 300 |
|
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|a 132 páginas :
|b ilustraciones ;
|c 18 cm.
|
| 504 |
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|a Incluye referencias bibliográficase índice alfabético
|
| 505 |
0 |
|
|a Consideraciones sobre las leyes de los mercados -- Comunicación: ¿cómo encontrar clientes? -- Entender a las personas , entender a los clientes -- La fidelización del cliente entre bastidores -- La fidelización del cliente de cerca: transformación del punto de venta
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|a Servicio al cliente
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|a Relaciones con los clientes
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|a Consumidores
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| 700 |
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|a Gómez, Camilo
|e traductor
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