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|a Agudelo Franco, José Nicolás
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|a Cómo implementar un sistema de gestión de calidad /
|c José Nicolás Agudelo Franco.
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|a Sistema de gestión de calidad -- Como implementar un sistema de gestión de la calidad -- Matriz dofa -- Comité de calidad -- Carecterización de los procesos -- Formato encuesta satisfacción del cliente
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