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|a Hernández Castillo, Claudia
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|a Recepción en la hotelería /
|c Claudia Hernández Castillo.
|
| 260 |
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|a México :
|b Editorial Trillas,
|c c2009.
|
| 300 |
|
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|a 148 páginas :
|b ilustraciones ;
|c 24 cm.
|
| 500 |
|
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|a Incluye índice temático y glosario
|
| 504 |
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|a Incluye referencias bibliográficas
|
| 505 |
0 |
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|a Antecedentes históricos -- Recepción -- Introducción al departamento de recepción -- Funcionamiento del departamento de recepción por turno -- Tipos de habitación -- Anexos: Formatos -- Cartas
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|a Servicio al cliente
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|a Departamentos de personal
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