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|a Elias, Joan
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|a Organización atenta :
|b consejos prácticos para aquellas personas y organizaciones que trabajan diariamente en contacto con el cliente. /
|c Joan Elías.
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| 260 |
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|a Barcelona :
|b Ediciones Gestión 2000,
|c 1994.
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| 300 |
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|a 173 páginas :
|b ilustraciones ;
|c 22 cm.
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| 504 |
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|a Incluye referencias bibliográficas
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|a Situación actual y atención al cliente-- Personal de contacto y atención al cliente-- El personal de contacto-- Enfermedades del personal de contacto-- Ventas y atención al cliente-- Marketing y atención al cliente-- Conceptos clave, o ideas básicas que identifican a la atención al cliente.--
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|a Servicio al cliente
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|a Consumidores
|2 Armarc
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|a Relaciones con los clientes
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