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|a Scott, Dru
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| 245 |
1 |
3 |
|a La satisfacción del cliente :
|b la otra mitad de su trabajo /
|c Dru Scott ; traducción al español por Héctor G. Tejera.
|
| 260 |
|
|
|a México :
|b Editorial Iberoamérica,
|c c1992.
|
| 300 |
|
|
|a 112 páginas :
|b ilustraciones ;
|c 25 cm.
|
| 490 |
0 |
|
|a Serie 50 minutos
|
| 505 |
2 |
|
|a Tenga un buen comienzo -- Eliminar los obstáculos y construir las bases para la satisfacción del cliente -- Uso de las herramientas -- Mantenimiento de la satisfacción del cliente
|
| 534 |
|
|
|t Customer satisfaction
|
| 650 |
1 |
7 |
|a Servicio al cliente
|2 Armarc
|
| 650 |
1 |
7 |
|a Relaciones con los clientes
|2 Armarc
|
| 650 |
1 |
7 |
|a Servicio al cliente
|2 Armarc
|
| 650 |
1 |
7 |
|a Relaciones públicas
|2 Armarc
|
| 700 |
1 |
|
|a Héctor G. Tejera,
|e traductor
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