La certificación ISO 9000 : un motor para la calidad.
CONTENIDO: Primera parte. Conocer Lo Esencial. Cap. 1. El cliente y la empresa. La importancia del cliente. La calidad: la percepción del cliente, a todos nos concierne. las etapas del mundo industrial. 2. las normas ISO 9000 y la certificación. Definición de la certificación y descripción de los re...
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| Format: | Book |
| Language: | Spanish |
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México :
Continental,
1995.
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