Cómo gerenciar el servicio al cliente /
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
Bogotá :
Legis Fondo Editorial,
©1989.
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| Notas Contenido: |
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MARC
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| 041 | 1 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.812 |b K197c |2 23 |
| 100 | 1 | |a Katz, Bernard | |
| 245 | 1 | 0 | |a Cómo gerenciar el servicio al cliente / |c Bernard Katz ; traducción, Teresa Niño Torres ; asesoría y revisión técnica, Humberto Serna Gómez. |
| 260 | |a Bogotá : |b Legis Fondo Editorial, |c ©1989. | ||
| 300 | |a x, 196 páginas : |b ilustraciones ; |c 23 cm. | ||
| 500 | |a Incluye índice | ||
| 504 | |a Incluye referencias bibliográficas | ||
| 505 | 0 | |a Planeación para servir al cliente -- Trato con el cliente | |
| 534 | |a Título original: |t How to manage costumer service | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 2 | 7 | |a Mercadeo de servicios |2 Armarc |
| 650 | 2 | 7 | |a Relaciones con los clientes |2 Armarc |
| 700 | 1 | |a Niño Torres, Teresa |e traductor | |
| 700 | 1 | |a Serna Gómez, Humberto |e revisor | |
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