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|a !Primero estoy yo! :
|b el mensaje que sus clientes le transmiten a usted... /
|c Linda Silverman Goldzimer ; traducción, Adriana de Hassan.
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|a Bogotá :
|b Editorial Norma,
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|a El mercado que se centra en el cliente -- Integración -- Administrar con una misión -- Feedback -- Entrevista y selección de un personal estelar -- Premios e incentivos -- Apoyo -- Capacitación y desarrollo -- La forma inteligente de perder ventas.
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