El cliente es lo primero : estrategia para un servicio de calidad /
Saved in:
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | Spanish English |
| Published: |
Madrid :
Ediciones Díaz de Santos,
1991.
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| Subjects: | |
| Notas Contenido: |
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| 082 | 0 | 4 | |a 658.812 |b W177c |2 23 |
| 100 | 1 | |a Walker, Denis | |
| 245 | 1 | 3 | |a El cliente es lo primero : |b estrategia para un servicio de calidad / |c Denis Walker ; traducción Diorki. |
| 260 | |a Madrid : |b Ediciones Díaz de Santos, |c 1991. | ||
| 300 | |a xvii, 217 páginas ; : |b ilustraciones ; |c 21 cm. | ||
| 500 | |a Incluye índice analítico | ||
| 505 | 0 | |a La idea de "El cliente es lo primero" -- Planificación y administración de un programa de prestación de servicios -- El caso de British Airways | |
| 534 | |t Customer first. A strategy for quality service | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 1 | 7 | |a Mercadeo de servicios |2 Armarc |
| 650 | 1 | 7 | |a Relaciones con los clientes |2 Armarc |
| 700 | 1 | |a Diorki |e traductor | |
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