Servicio a clientes /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
México :
McGraw-Hill Interamericana,
©1988.
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| Subjects: | |
| Notas Contenido: |
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MARC
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| 100 | 1 | |a Buckner, Leroy M. | |
| 245 | 1 | 0 | |a Servicio a clientes / |c Leroy M. Buckner, Eugene L. Dorr ; traducción Vicente Pardo Mariscal. |
| 260 | |a México : |b McGraw-Hill Interamericana, |c ©1988. | ||
| 300 | |a 137 páginas : |b ilustraciones ; |c 27 cm. | ||
| 505 | 2 | |a Servicios a clientes: panorama general -- Oportunidades de empleo en servicio a clientes -- El crédito como servicio a clientes -- Forma de manejare crédito y procedimientos de cobranzas -- Servicios para el manejo de mercancias -- Servicios de atención a reclamaciones y peticiones -- Servicios de información y asesoría -- Comercialización de servicios a clientes | |
| 534 | |p Título original |t Customer services | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 2 | 7 | |a Mercadeo |2 Armarc |
| 650 | 2 | 7 | |a Crédito de consumo |2 Armarc |
| 650 | 2 | 7 | |a Mercancías |2 Armarc |
| 650 | 2 | 7 | |a Reclamaciones |2 Armarc |
| 650 | 2 | 7 | |a Cobro de cuentas |2 Armarc |
| 700 | 1 | |a Dorr, Eugene L. | |
| 700 | 1 | |a Pardo Mariscal, Vicente |e traductor | |
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