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|a Di Muro Perez, Luis
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|a Manual práctico de recepción hotelera /
|c Luis Di Muro Pérez.
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| 260 |
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|a México :
|b Trillas,
|c 1999.
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| 300 |
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|a 220 páginas :
|b ilustraciones ;
|c 24 cm.
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|a Incluye glosario de términos extranjeros, bibliografía e indice analítico
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0 |
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|a La industria de la hospitalidad -- La recepción hotelera -- Reservaciones -- El proceso de check-in -- Procedimientos durante la estancia del huesped -- Situaciones especiales -- Telefonía -- Funciones puramente administrativas -- El proceso del check-out.
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