Cover Image

La satisfacción total del cliente : la estrategia de 25 compañías europeas líderes en calidad de servicio /

Show other versions (1)
Saved in:
Bibliographic Details
Main Author: Horovitz, Jacques
Other Authors: Jurguend Panak, Michele, Angstadt, Michel (traductor)
Format: Book
Language: Spanish
English
Published: Bogotá : McGraw-Hill Interamericana, 1994.
Subjects:
Servicio al cliente
Relaciones con los clientes
Notas Contenido:
  • La cultura corporativa es esencial
  • Poder de liderazgo
  • Comunicarse interna y externamente
  • La estrategia de servicio: la creación de diferencias habilidosas
  • Sacar partido a la tecnología
  • Medir y controlar
  • Los mandos intermedios: la piedra angular de la estructura corporativa
  • Seleccionar adecuadamente, dar buena formación

Antioquia/Complejo Central: Unknown

Holdings details from Antioquia/Complejo Central: Unknown
Call Number: 658.812 H816s
Copy Ej. 2 Available Place a Hold
Copy Ej. 1 Available Place a Hold

Antioquia/Buenos Aires: Unknown

Holdings details from Antioquia/Buenos Aires: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Antioquia/Puerto Berrío: Unknown

Holdings details from Antioquia/Puerto Berrío: Unknown
Call Number: 658.812 H816s
Copy V.4 Ej. 1 Available Place a Hold

Antioquia/Rionegro: Unknown

Holdings details from Antioquia/Rionegro: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold
Copy Ej. 2 Available Place a Hold

Antioquia/Apartado: Unknown

Holdings details from Antioquia/Apartado: Unknown
Call Number: 658.812 H816s
Copy V. 4 Ej. 1 Available Place a Hold

Antioquia/Santa Fe de Antioquia: Unknown

Holdings details from Antioquia/Santa Fe de Antioquia: Unknown
Call Number: 658.812 H816s
Copy V.4 Ej. 1 Available Place a Hold
Copy V.4 Ej. 2 Available Place a Hold
Copy V.4 Ej. 3 Available Place a Hold

Bogotá/Complejo Sur: Unknown

Holdings details from Bogotá/Complejo Sur: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Bogotá/Mercados Logística: Unknown

Holdings details from Bogotá/Mercados Logística: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Bogotá/Gestión Administrativa: Unknown

Holdings details from Bogotá/Gestión Administrativa: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold
Copy Ej. 2 Available Place a Hold

Bogotá/Servicios Financieros: Unknown

Holdings details from Bogotá/Servicios Financieros: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Bogotá/Hotelería y Turismo: Unknown

Holdings details from Bogotá/Hotelería y Turismo: Unknown
Call Number: 658.812 H816s
Copy Ej. 2 Available Place a Hold
Copy Ej. 1 Available Place a Hold

Bogotá/Kennedy: Unknown

Holdings details from Bogotá/Kennedy: Unknown
Call Number: 658.812 H816s
Copy Ej. 4 Available Place a Hold
Copy Ej. 2 Available Place a Hold
Copy Ej. 1 Available Place a Hold
Copy Ej. 3 Available Place a Hold

Bolívar/Multisectorial: Unknown

Holdings details from Bolívar/Multisectorial: Unknown
Call Number: 658.812 H816s
Copy Vol.4 Ej.1 Available Place a Hold

Boyacá/Tunja: Unknown

Holdings details from Boyacá/Tunja: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Caldas/Biblioteca Regional: Unknown

Holdings details from Caldas/Biblioteca Regional: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Caqueta/Tecnológico Amazonia: Unknown

Holdings details from Caqueta/Tecnológico Amazonia: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold
Copy Ej. 2 Available Place a Hold
Copy Ej. 3 Available Place a Hold

Cundinamarca/Agroempresarial: Unknown

Holdings details from Cundinamarca/Agroempresarial: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Huila/La Plata: Unknown

Holdings details from Huila/La Plata: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Huila/Pitalito: Unknown

Holdings details from Huila/Pitalito: Unknown
Call Number: 658.812 H816s
Copy V.4 Ej. 1 Available Place a Hold

Magdalena/Logística: Unknown

Holdings details from Magdalena/Logística: Unknown
Call Number: 658.812 H816s
Copy Ej. 2 Available Place a Hold
Copy Ej. 1 Available Place a Hold

Norte de Santander/CIES: Unknown

Holdings details from Norte de Santander/CIES: Unknown
Call Number: 658.812 H816s
Copy Vol.4 Ej.2 Available Place a Hold
Copy Vol.4 Ej.1 Available Place a Hold

Quindío/Comercio: Unknown

Holdings details from Quindío/Comercio: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Risaralda/Dosquebradas: Unknown

Holdings details from Risaralda/Dosquebradas: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Santander/Bucaramanga Salud: Unknown

Holdings details from Santander/Bucaramanga Salud: Unknown
Call Number: 658.812 H816s
Copy Ej. 2 Available Place a Hold
Copy Ej. 1 Available Place a Hold

Santander/San Gil: Unknown

Holdings details from Santander/San Gil: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Valle/Tulúa: Unknown

Holdings details from Valle/Tulúa: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Valle/Cartago: Unknown

Holdings details from Valle/Cartago: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Valle/Palmira: Unknown

Holdings details from Valle/Palmira: Unknown
Call Number: 658.812 H816s
Copy V. 4 Available Place a Hold

San Andrés/San Andrés: Unknown

Holdings details from San Andrés/San Andrés: Unknown
Call Number: 658.812 H816s
Copy Ej. 2 Available Place a Hold
Copy Ej. 1 Available Place a Hold

Amazonas/Leticia: Unknown

Holdings details from Amazonas/Leticia: Unknown
Call Number: 658.812 H816s
Copy Ej. 1 Available Place a Hold

Similar Items