Front office quality service exceeding guest expectations /

Saved in:
Bibliographic Details
Corporate Author: Educational Institute of the American Hotel and Motel Association
Format: Book
Language: Spanish
Published: [East Lansing, MI : Educational Institute American Hotel and Motel Association], 1992.
Subjects:

MARC

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041 0 |a spa 
082 0 4 |a 647.94068  |b F935f  |2 22 
245 0 0 |a Front office quality service  |h [videograbación]  |b exceeding guest expectations /  |c [Educational Institute American Hotel and Motel Association]. 
260 |a [East Lansing, MI :  |b Educational Institute American Hotel and Motel Association],  |c 1992. 
300 |a VHS (17 minutos) :  |b son., color ;  |c 16 mm. 
546 |a Diálogos en español 
650 1 7 |a Administración hotelera  |x Control de calidad  |2 Armarc 
650 1 7 |a Adiestramiento ocupacional  |x Control de calidad  |2 Armarc 
710 2 |a Educational Institute of the American Hotel and Motel Association 
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999 |c 27897  |d 27897 
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