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|a Riveros Silva, Pablo Emilio
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|a Sistema de gestión de la calidad del servicio :
|b sea el líder en mercados altamente competidos /
|c Pablo Emilio Riveros Silva.
|
| 250 |
|
|
|a 3a edición
|
| 260 |
|
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|a Bogotá :
|b Ecoe Ediciones,
|c 2007.
|
| 300 |
|
|
|a xii, 340 páginas :
|b ilustraciones ;
|c 24 cm.
|
| 504 |
|
|
|a Incluye referencias bibliográficas
|
| 505 |
2 |
|
|a Dimensiones de la calidad total -- Enfoque por procesos -- Sistema de gestión de la calidad del servicio: gestión estratégica, interrelación con los clientes, las personas, los recursos, estructura del sistema -- Estructura del sistema: mercadeo, diseño, operación o prestación del servicio, evaluación del servicio, análisis y mejoramiento del servicio.
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