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|a Hernández Castillo, Claudia
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| 245 |
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0 |
|a Calidad en el servicio /
|c Claudia Hernández Castillo.
|
| 250 |
|
|
|a Primera edición
|
| 260 |
|
|
|a México :
|b Editorial Trillas,
|c ©2009.
|
| 300 |
|
|
|a 127 páginas :
|b ilustraciones ;
|c 24 cm.
|
| 500 |
|
|
|a Incluye índice analítico
|
| 505 |
0 |
|
|a ¿Qué es cultura? -- Cultura de calidad de servicios -- Calidad total -- Manejo del departamento de concierge -- Manejo del departamento de atención a huéspedes -- Manejo del centro de negocios -- Anexos: Formatos -- Cartas
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| 650 |
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|z km. 1 via Acacias, Villavicencio
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| 952 |
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|z km. 21 inguapi la chiricana via Tumaco - Pasto
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| 952 |
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| 952 |
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|z Calle 2 N Avenid 5 Esquina/CIES
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| 952 |
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| 952 |
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|z Carrera 18 numero 7-56 Armenia Q.
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| 952 |
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|z Cra. 45 Sur No. 141-05, Ibagué
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|z Transversal 1A No. 42 - 244, Ibagué
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| 952 |
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|z Calle 52 No. 2 Bis-15, Cali
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|z Carretera Central Km. 2, Vía Tuluá - Buga
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|z Calle 40 No. 30-44, Palmira.
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|z Calle 12 No. 10-60, Leticia
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|4 6
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|z Calle 12 No. 10-60, Leticia
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| 999 |
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| 942 |
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|
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