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|a Palacio González, Rubén Darío
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|a Técnicas del servicio al cliente :
|b estrategias competitivas para el sector servicios /
|c Rubén Darío Palacio González.
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| 250 |
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|a 3a edición
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| 260 |
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|a Cali :
|b Feriva,
|c ©1995.
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| 300 |
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|a 242 páginas :
|b ilustraciones ;
|c 23 cm.
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| 505 |
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|a Estructura del sector comercio y servicios -- Fundamentos del servicio al cliente -- La ingeniería del servicio -- La comunicación con el cliente -- Auditoría del servicio
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|a Servicio al cliente
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